Giva Customer Service & Help Desk Software

Giva provides hosted help desk software, customer service software and call center software that enables companies to drastically improve their customer satisfaction and reduce costs.

The Web-native Giva Service Management ™ Suite, is an on-demand hosted software solution with the following integrated or standalone modules:

• IT Help Desk
• Customer Service & Call Center
• Knowledgebase Portal
• IT Change Management
• Service Desk for employer/partner service requests
• Sales Desk for field sales and marketing requests

Giva real-time reporting, dashboards, business analytics, workflow, and extensive root cause analytics makes it an ideal solution.

What’s more, Giva delivers one-week deployment and best-in-class usability and unparalleled customer service.

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Award Winning Customer Service & Help Desk Software

Here is why Giva's Award winning IT help desk and customer service software is different:

Here’s why:

• One-week deployment – Giva customers have deployed Giva customer service and IT help desk software on a worldwide basis in one week. An Internet connection and standard Web browser is all you need.
• Real-time reports and business analytics – Giva delivers all the tools you need to determine why customer service and help desk calls occur and take actions to reduce trouble ticket call volume
• Best-in-class usability – Giva customers rated Giva usability number one in the industry in an independent survey by Internet Resources in May 2007.
• Lowest Total Cost of Ownership (TCO) – With the Giva On Demand Software™ option, there is no customer service software or help desk software to install. No Web or database servers to maintain. No reporting applications, databases, or VPN equipment to manage. Just log-in and get right to work.
• Highest performance and security – Fast, secure access to your service management solutions anywhere, anytime, independent of your WAN.
• Unparalleled customer support – An unwavering commitment to 100 percent customer satisfaction.

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Quick Links

• Dashboard
• Business Analytics & Metrics
• Real-time Reports
• Custom Reporting
• Self-Help Knowledge Base Portal
• 30-Day Free Trial
• Needs Assessment Tool