Giva Customer Service & Help Desk Software

Giva provides hosted help desk software, customer service software and call center software that enables companies to drastically improve their customer satisfaction and reduce costs.

The Web-native Giva Service Management ™ Suite, is an on-demand hosted software solution with the following integrated or standalone modules:

• IT Help Desk
• Customer Service & Call Center
• Knowledgebase Portal
• IT Change Management
• Service Desk for employer/partner service requests
• Sales Desk for field sales and marketing requests

Giva real-time reporting, dashboards, business analytics, workflow, and extensive root cause analytics makes it an ideal solution.

What’s more, Giva delivers one-week deployment and best-in-class usability and unparalleled customer service.

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Software-as-a-Service (SaaS)

• No Upfront Costs — No servers, Software or IT resources
• Quick Setup & Maintenance Free
• Low TCO — Higher ROI vs. Purchasing and Maintaining Software

Powerful

• Powerful Customization, Business Rules, Integration
• Dashboard with Charts, Metrics, Analytics
• Pre-built & Customizable Real-time Reports

Easy-to-Use

• Intuitive design — Learn in just one hour
• "One Click" to create/edit tickets and find solutions
• Learn advanced features as needed

Giva Products

• Help Desk
• Customer Service
• Knowledge Base
• Asset Management
• Change Management
• Service Desk
• Sales Service Desk