IT Service Management (ITSM) & Help Desk for Colleges & Universities
Learn more about Giva's IT Service Management & IT Help Desk & the benefits to colleges & universities
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your staff in an hour
- Highly customizable: No programming or consultants
Which Solution Is Right for You?
What problems does Giva solve for higher education?
Centralizes and Streamlines Communication
Giva provides a single "pane of glass" for all issues across multiple departments, including IT, Human Resources, Facilities, Admissions, and Alumni Relations making the entire institution more organized and systematic.
Enhances Collaboration and Productivity
Giva's features like Macros, Quick Tickets, Parent/Child Tickets, and Scheduled Tasks help create order during busy periods such as student onboarding which significantly improves productivity and efficiency.
Empowers Students and Faculty with Self-Service Options
Giva offers a white-label self-help portal for information, announcements, and IT services, allowing students and faculty to create and edit their own tickets, search knowledge bases, and discover campus resources, reducing the workload on the support staff.
Fast Deployment
Giva can be deployed in just days and agent training requires only about 1 hour. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using. Today, the best tools for colleges and universities are not downloadable software programs, but instead cloud-based applications.
Fast Deployment
Giva can be deployed in just days and agent training requires only about 1 hour. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using. Today, the best tools for colleges and universities are not downloadable software programs, but instead cloud-based applications.
Intuitive Design
Giva is highly customizable without any programming or consultants. While your staff learns to use Giva, there will be no loss of productivity. Each of the integrated software modules can be turned on when you're ready to use them.
Customized Reports
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable report queries.
Our visual reporting tools allow you to analyze data, understand relationships and proactively highlight trends and patterns early on.
Customized Reports
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable report queries.
Our visual reporting tools allow you to analyze data, understand relationships and proactively highlight trends and patterns early on.
Easy Customizable IT Support Dashboards
Some of the chief concerns we hear from IT support professionals at colleges and universities is the frustration with little visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hardware and software hot spots and highlights critical issues using charts, metrics and analytics.
Provide Your Students with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry and it is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry.
Benson Smith
Customer Services Director
Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface.
Michael Kircher
Vice President Customer Service
Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva.
Chris Jerry
Support Center Manager
Giva has helped us reduce our total cost of ownership by approximately 70% with their cloud approach, easy administration, intuitive design, and only 1 hour of training.
Doug Duggan
Director of Customer Service
Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional.
Tom Sultenfuss
President
