HIPAA-Compliant Telehealth & Telemedicine Support Software
Providers Quickly Create a HIPAA-Compliant Patient Customer Service Center
While exponentially scaling, how can telehealth and telemedicine providers assist patients using their platforms? Patients may encounter technical problems with videoconferencing, appointment setting, insurance eligibility, billing and e-prescribing. Rapid and successful patient onboarding may require nonmedical personnel working with patients.
Remote clinical medical services and direct-to-consumer telehealthcare platform "backends" need to integrate with traditional healthcare providers to store and forward diagnostic images, video clips and telehealth/telemedicine EMR/EHR data for later review by primary care or allied health professionals to render a diagnosis. Any technical "backend" integration issues are best resolved by your nonmedical personnel.
Giva's HIPAA-compliant Customer Service application allows telehealth and telemedicine organizations to:
- Very quickly stand up a cloud HIPAA-compliant application to serve patients and healthcare providers
- Open and rapidly document cases
- Establish priorities to address the most ill patients
- Access knowledgebase tools to provide accurate and consistent answers
- Escalate and assign cases to the best resource
- Lower contact volume by posting a website Intake Form and allowing patients to access an optional Self-service Portal
- Instantly convert email inquiries into cases and quickly match to the proper resource based upon keyword routing rules
- Streamline any process involving paper
- Automate workflows to save time
- Easily monitor activity using real-time Reports and Dashboards so decision makers can take action and coordinate resources using metrics
- Allow healthcare partners access to a cloud system so information sharing is real-time and secure
- Deploy in hours, train in 1 hour
- Intuitive and easy to use
Intuitive Dashboard
Ticket Creation Made Simple
Robust, Fast & Painless Reports
Set Up Quickly
Giva is HIPAA Compliant!
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Customer Success
"Giva is easy to learn, quickly create cases and it's very affordable. The reporting and dashboards are better than any other product. Giva is an extraordinary value and our customers are very happy!"
- Chris Jerry, Customer Support Center Manager, EDIMS
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 50% easier to navigate and search Giva
Problems Giva Solves
- Agents "reinventing the wheel" with each new call
- Customers opening unnecessary tickets
- Agents feeling disorganized and overwhelmed
- Too many tickets with no priority
- Long resolution times
- No way to measure customer satisfaction and how Agents are performing
Rich Dashboard with colorful charts/metrics
Real-time monitoring of all activity so every customer request is addressed without exception. Nothing is ever overlooked.
Features & Benefits
Robust, fast, and painless reporting for higher-quality decision making.
Quickly measure customer satisfaction, responsiveness and team productivity.
Deploy in days, train in 1 hour.
The Apple MAC of cloud-based customer service software. Intuitive and easy to use.
Focus, prioritize and address the most urgent matters.
Service level agreements with respond and resolve goals can be applied to cases and tracked on dashboards and reports.
All conversations in one place — Email, Call, Chat.
Conversations are centralized and easily shared with all Agents.
Automated rules and workflows.
Agent productivity is increased by eliminating manual tasks.
Branded self-service portal and knowledge base.
Reduce calls and provide 24 x 7 support at no cost.
Giva Telehealth/Telemedicine Support Software Reports
Giva is HIPAA Compliant
- Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud customer support software meet the very strict HIPAA compliance regulations.
- Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
- Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
- Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
- A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
- Giva's HIPAA-compliant security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
- All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.
