IT Support Solutions for Nonprofits, Charities & NGOs
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your staff in an hour
- Data-driven decision-making: Robust, fast & painless reporting
- Highly customizable: No programming or consultants
How Giva Works for Nonprofits
Simple to use
Giva's straightforward and intuitive design makes it simple for your staff to utilize our help desk software without extensive product training.
Hassle-free setup
With just a few clicks, you can connect your mailbox, create business rules, and set SLA objectives for your internal or external support desk.
Nonprofit friendly pricing
Giva provides you with maximum value at affordable and transparent costs. All cloud modules are included as standard. This will encourage you to experiment with different functionality without any additional cost.
Effective automation
Giva features such as Macros, Quick Tickets, Quick Resolutions, Parent/Child Tickets, Tsunami Tickets™, Scheduled Tasks, and other features help create order out of chaos during the busy times.
Outstanding technical support
Giva provides support our products 24 x 7 so you are never far from a human being to assist you. Although we have a library of videos and FAQs, we know that people want their questions answered quickly, so we welcome support requests for dialogue with our customers.
Streamlined processes
Giva's help desk software for nonprofits can help streamline your organization's IT processes, such as managing help tickets, tracking inventory, and managing software licenses. This can free up staff time, reduce errors, and increase productivity. Centralizing support requests and providing a consistent way for staff and volunteers to report technical issues are also additional benefits. Using Giva's cloud-based help desk software saves time and money, while improving the quality of IT support.
Improved communication
Giva's nonprofit ticketing software facilitates communication between your nonprofit or charity and stakeholders, such as employees, donors, volunteers, and beneficiaries. This can improve transparency, build trust, and increase engagement.
Enhanced security
Giva's HIPAA & GDPR compliant cloud applications can be used to secure sensitive data and ensure compliance with regulations. This is particularly important for nonprofits and charities that deal with sensitive information, such as personal and financial data of donors and beneficiaries.
Providing self-service options
Giva's help desk software for nonprofits provides self-service options such as an online knowledge base or FAQ section that can help nonprofits and charities answer common IT questions. This can save time and reduce the workload for IT staff.
Enabling remote support
Nonprofits and charities often have staff and volunteers working remotely or in different locations. Giva's help desk software can provide remote support capabilities that enable IT staff to support users regardless of their location.
Offering training and support
Giva can help nonprofits and charities improve their IT support and save time and money, allowing them to focus on their mission and make a greater impact in their communities. Giva can provide customized support services to help the nonprofit or charity in implementing our help desk software and train their staff to use it effectively. We provide training and support to nonprofits and charities to help them get the most out of our help desk software. This includes training videos, webinars, and other resources to help these organizations.
Improving efficiency and productivity
Nonprofits and charities typically have limited staff and resources, which means you need to make the most of what you have. Giva's help desk software for nonprofits streamlines workflows, automates routine tasks, and helps your IT staff work more efficiently.
Intuitive
Giva is highly customizable without any programming or consultants. While your staff learns to use Giva, there will be no loss of productivity. It's very simple for most customers to get started on our ITSM cloud applications with a basic configuration. Each of the integrated software modules can be turned on when you're ready to use them. For example, you might want to start with Service Desk Management, Incident Management and Problem Management. Next, you might want to begin using Knowledge Management or the Service Catalog/self-service portal, which are all highly integrated and can be turned on at any time.
Learn more about Giva's IT ticketing system.
Intuitive
Giva is highly customizable without any programming or consultants. While your staff learns to use Giva, there will be no loss of productivity. It's very simple for most customers to get started on our ITSM cloud applications with a basic configuration. Each of the integrated software modules can be turned on when you're ready to use them. For example, you might want to start with Service Desk Management, Incident Management and Problem Management. Next, you might want to begin using Knowledge Management or the Service Catalog/self-service portal, which are all highly integrated and can be turned on at any time.
Learn more about Giva's IT ticketing system.
Fast Deployment
Giva can be deployed in just days and agent training requires only about 1 hour. Today, the best tools for nonprofits and charities are not downloadable software programs, but instead cloud-based solutions and applications. The Giva SaaS ITSM approach only requires using a standard web browser, and also provides privacy and security compliance with HIPAA, GDPR and other cybersecurity standards. Giva is cloud-based, so you never experience down time for hardware or software updates. Giva is the best ITSM tool for NGOs, nonprofits, and charities since it's the easiest to set up and use every day, which are some our major points of differentiation.
Learn more about Giva's service desk in the cloud.
Fast Deployment
Giva can be deployed in just days and agent training requires only about 1 hour. Today, the best tools for nonprofits and charities are not downloadable software programs, but instead cloud-based solutions and applications. The Giva SaaS ITSM approach only requires using a standard web browser, and also provides privacy and security compliance with HIPAA, GDPR and other cybersecurity standards. Giva is cloud-based, so you never experience down time for hardware or software updates. Giva is the best ITSM tool for NGOs, nonprofits, and charities since it's the easiest to set up and use every day, which are some our major points of differentiation.
Learn more about Giva's service desk in the cloud.
Customized Reports
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable report queries.
We know that you need to measure the service desk's performance with metrics, charts, and graphs to reward stakeholders. Giva Reports help you reduce time spent building, customizing, and routinely running Reports. Our visual reporting toolss allow you to analyze data, understand relationships and proactively highlight trends and patterns early on.
Explore Giva's reporting analytics.
Customized Reports
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable report queries.
We know that you need to measure the service desk's performance with metrics, charts, and graphs to reward stakeholders. Giva Reports help you reduce time spent building, customizing, and routinely running Reports. Our visual reporting toolss allow you to analyze data, understand relationships and proactively highlight trends and patterns early on.
Explore Giva's reporting analytics.
Easy Customizable IT Support Dashboards
Some of the chief concerns we hear from IT support professionals at NGOs, nonprofits and charities is the frustration with little visibility to critical issues preventing people from being productive. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hardware and software hot spots and highlights critical issues using charts, metrics and analytics so the IT department can keep a pulse on all open incidents.
Giva's built for small, medium and large NGOs, nonprofits and charities. For example, a five person IT department can be up and running on Giva in just hours or an organization with a thirty IT people can start using Giva in just days.
Learn more about Giva's custom dashboards.
Easy Customizable IT Support Dashboards
Some of the chief concerns we hear from IT support professionals at NGOs, nonprofits and charities is the frustration with little visibility to critical issues preventing people from being productive. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hardware and software hot spots and highlights critical issues using charts, metrics and analytics so the IT department can keep a pulse on all open incidents.
Giva's built for small, medium and large NGOs, nonprofits and charities. For example, a five person IT department can be up and running on Giva in just hours or an organization with a thirty IT people can start using Giva in just days.
Learn more about Giva's custom dashboards.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by nonprofits, hospitals, healthcare organizations, banks and law firms all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers not in regulated industries, they also receive our HIPAA and HITECH compliance at no additional cost. All your donor and beneficiary information is always safe and secure with Giva.
Learn more about Giva's compliance and security certifications.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by nonprofits, hospitals, healthcare organizations, banks and law firms all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers not in regulated industries, they also receive our HIPAA and HITECH compliance at no additional cost. All your donor and beneficiary information is always safe and secure with Giva.
Learn more about Giva's compliance and security certifications.
Case Studies from Giva's Nonprofit Clients
- Decreased average time to close service requests by 40 percent
- Increased first call resolution by 45 percent
- Increased employee satisfaction with IT, Facilities, Human Resources, and other operations departments
