IT Service Management (ITSM) & Help Desk Software for Legal Firms
Powerful and simple ITSM and Help Desk solutions for legal practices
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your legal technical support staff in an hour
- Data-driven decision-making: Robust, fast & painless reporting
- Highly customizable: No programming or consultants
How Giva Works for Law Firms
What problems does Giva solve for law firms?
Whether you are a mid-sized law practice or one of the world's top law firms employing hundreds of attorneys, Giva has insights into the special requirements of law firms. Giva understands that attorneys and support staff have never ending deadlines and need issues resolved quickly. We have unique troubleshooting tools and knowledgebases to assist IT people and attorneys. Giva's workflow processes and automation also helps decrease time to resolve and increases attorney satisfaction. Giva's tools, reporting and metrics help with root cause analysis so systemic steps can be taken to reduce IT Service Desk incidents.
Improve attorney productivity by better collaboration with IT
Giva can also integrate with any law firm software application such as iManage so that help requests can be made within any legal software. This eliminates the need for an attorney a call to the IT Service Desk since issues are quickly documented with screenshots so trouble shooting can instantly begin by the IT Service Desk.
Decrease support costs
Your technical teams could also write programs to gather information from your cloud or on-premises applications and systems, including attachments, and programmatically submit the information to Giva's API, automatically creating a ticket in Giva. This would allow secure integration with any of your applications and systems directly with our cloud IT Service Management software while maintaining the highest security.
Improve customer service
Legal related applications built by ISVs (Independent Software Vendors) can integrate Giva within their software applications to enhance the supportability and improve customer service. Their law firm and legal customers would be able to create support requests within these law office software applications and eliminate the need for a phone call or email to the ISV. This will simplify technical support and maintain high security. Screenshots and files can also be included in these requests.
Intuitive Cloud IT Service Desk Dashboard
Some of the chief concerns we hear from IT support at law firms is the frustration with little visibility to critical issues preventing attorneys from meeting deadlines and maintaining high billing utilization. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hardware and software hot spots and highlights critical issues using charts, metrics and analytics so the IT department can keep a pulse on all open incidents.
Learn more about Giva's service desk in the cloud.
Intuitive Cloud IT Service Desk Dashboard
Some of the chief concerns we hear from IT support at law firms is the frustration with little visibility to critical issues preventing attorneys from meeting deadlines and maintaining high billing utilization. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hardware and software hot spots and highlights critical issues using charts, metrics and analytics so the IT department can keep a pulse on all open incidents.
Learn more about Giva's service desk in the cloud.
Ticket Creation Made Simple
At Giva, supporting law firms is what we know well since we've been doing it for over two decades. We have people on our team who have years of experience in the help desk and customer service trenches, including those of large law firms, so they know that speed and simplicity really matters. As a result, we have built very clean and intuitive screens. We have a seamlessly integrated knowledge base to help quickly resolve issues and other tools like scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions to speed resolution, streamline workflows and increase customer satisfaction.
Learn more about Giva's IT ticketing system.
Ticket Creation Made Simple
At Giva, supporting law firms is what we know well since we've been doing it for over two decades. We have people on our team who have years of experience in the help desk and customer service trenches, including those of large law firms, so they know that speed and simplicity really matters. As a result, we have built very clean and intuitive screens. We have a seamlessly integrated knowledge base to help quickly resolve issues and other tools like scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions to speed resolution, streamline workflows and increase customer satisfaction.
Learn more about Giva's IT ticketing system.
Standard and Easily Customized Reports
We know that law firms need to measure the service desk's performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Giva Reports help you reduce the amount of time spent building, customizing and routinely running Reports. Our visual Reporting tools allow you to analyze data, understand relationships and proactively highlight trends and patterns early on. Real-time reports can be run on an ad hoc basis whenever needed or be scheduled to run and delivered via email automatically. There is an easy-to-use screen to set-up the scheduled reports that just takes a minute.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
Standard and Easily Customized Reports
We know that law firms need to measure the service desk's performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Giva Reports help you reduce the amount of time spent building, customizing and routinely running Reports. Our visual Reporting tools allow you to analyze data, understand relationships and proactively highlight trends and patterns early on. Real-time reports can be run on an ad hoc basis whenever needed or be scheduled to run and delivered via email automatically. There is an easy-to-use screen to set-up the scheduled reports that just takes a minute.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by hospitals, healthcare organizations, banks, law firms and other organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers not in regulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by hospitals, healthcare organizations, banks, law firms and other organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers not in regulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
Easy Customizable IT Support Dashboards
Your help desk or customer service system has to be flexible and adapt to the way you run your organization. Customizable applications are great, but if they are not easy to use and maintain, then they will cost a lot of time and money over the long run. With Giva, you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium and large organizations. For example, a five-person law firm IT department can be up and running on Giva in just hours or a large international law firm with seventy-five IT people can start using Giva in just days.
Learn more about Giva's custom dashboards.
Easy Customizable IT Support Dashboards
Your help desk or customer service system has to be flexible and adapt to the way you run your organization. Customizable applications are great, but if they are not easy to use and maintain, then they will cost a lot of time and money over the long run. With Giva, you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium and large organizations. For example, a five-person law firm IT department can be up and running on Giva in just hours or a large international law firm with seventy-five IT people can start using Giva in just days.
Learn more about Giva's custom dashboards.
Read What Giva's Legal Clients Have to Say
- 60 percent higher ROI than competing help desk software applications
- Tools to maintain an 80 percent first call resolution rate
- An 85 percent increase in attorney satisfaction with IT support and the ability to maintain a 4.9 customers satisfaction rating from attorneys out of possible 5.0
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 80% increase in capturing off-hour calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support management productivity using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements
- Higher ROI over a two-year period verses purchasing and internally hosting a help desk application
- Lower TCO by outsourcing non strategic applications
- Significantly increased employee satisfaction with the help desk
