IT Service Management (ITSM) & Help Desk Software for Law Firms
Learn more about Giva's IT Service Management & IT Help Desk & the benefits to law firms
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your staff in an hour
- Highly customizable: No programming or consultants
Which Solution Is Right for You?
What problems does Giva solve for law firms?
Streamlined IT Support and Service Management
Giva's user-friendly interface and robust features enable law firms to efficiently manage IT support requests and service delivery. With fast deployment, firms can quickly implement a highly customizable system, resulting in increased team productivity and a 56% boost in overall efficiency.
Enhanced Client Service and Satisfaction
With Giva, law firms can provide prompt and accurate responses to attorney/staff issues. This leads to improved satisfaction, with users reporting a 45% increase in customer satisfaction rates.
Improved Security and Compliance
High security is crucial for law firms handling sensitive client information and Giva offers HIPAA-compliance at no additional cost. Our stringent security and compliance standards help protect against data breaches and cyberattacks, ensuring client privacy and maintaining your firm's reputation.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
IT Service Desk Dashboard for Law Firms
Some of the chief concerns we hear from law firm CIOs and IT Managers is the lack of visibility to critical issues. Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Ticket Creation Made Simple
At Giva, we know law firms very well working with many of the top 100 over the last 25 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase attorney/staff satisfaction.
Ticket Creation Made Simple
At Giva, we know law firms very well working with many of the top 100 over the last 25 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase attorney/staff satisfaction.
Standard and Easily Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact attorneys.
Provide Your Clients with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry and it is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use.
Floyd Withrow
Chief Information Officer
We estimate that we have been able to reduce the total cost of ownership of our IT service desk application by approximately 30% in the first year.
Neil Ferguson
Chief Technology Officer
We've crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products.
William McDonald
CIO
Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet.
Dierk Eckart
Director of Information Technology
Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor.
