IT Solutions for Healthcare Support Services and Vendors
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to MSOs, medical software vendors, support service providers and other healthcare organizations.
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your staff in an hour
- Data-driven decision-making: Robust, fast & painless reporting
- Highly customizable: No programming or consultants
How Giva Works for MSOs, medical software vendors, and support service providers
Healthcare organizations work with hundreds of service providers that most patients never know about. From software vendors to support services, all of them have to be HIPAA compliant and provide safe, secure and efficient customer service. Find out why Giva is a leading cloud-based IT provider for:
- Management service organizations in healthcare
- Electronic health record (EHR) software vendors
- Medical billing and coding companies
- Revenue cycle management firms in healthcare
- and more
What problems does Giva solve for MSOs, medical software vendors, support service providers and suppliers?
Giva helps hospitals, clinics, laboratories, EHR vendors, revenue cycle management firms and many other healthcare organizations deliver HIPAA-compliant customer service efficiently and safely, and that includes supporting the backend of the software vendors who support these facilities and practices. Our help desk, IT service management and patient service cloud solutions are powerful tools for technology people and are also easy to learn and use by healthcare professionals.
Improve patient experience with better IT & clinical collaboration
Giva can easily integrate with EHRs or other hospital software applications so that the IT organization can be more responsive to clinicians who can then better serve patients. Clinical practitioners can create cases within any healthcare software application. Creating a case within an application where there is a problem helps facilitate fast understanding and information sharing between clinical and IT people and results in faster resolutions and better patient care.
Giva decreases support costs
Giva's customers also include specialists in healthcare, such as radiology groups, assisted living facilities, addiction treatment centers, EHR management providers, MSOs, and billing, coding, and revenue cycle management firms. Giva increases efficiency and decreases support costs for hospitals and hospital networks, clinics and laboratories, private practices and medical groups, and specialty practices.
Benefits for healthcare organizations
Hospitals, hospital networks and clinics of all sizes use Giva's HIPAA-compliant offerings for internal Information Technology and patient service/support functions. Giva increases automation, decreases labor costs, increases transparency and security/compliance, measures performance and accountability using reports and real-time dashboards.
Simple & Fast Ticket Creation
Healthcare is at the heart of what we do at Giva. Our team has years of experience working with hospitals, hospital networks, rehabilitation facilities, long-term care facilities. We have built very clean and intuitive screens that your staff can learn to use in less than a day. We seamlessly integrate knowledge bases and other tools to quickly resolve issues. Scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions speed resolution, streamline workflows and increase patient satisfaction.
Learn more about Giva's IT ticketing system.
Simple & Fast Ticket Creation
Healthcare is at the heart of what we do at Giva. Our team has years of experience working with hospitals, hospital networks, rehabilitation facilities, long-term care facilities. We have built very clean and intuitive screens that your staff can learn to use in less than a day. We seamlessly integrate knowledge bases and other tools to quickly resolve issues. Scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions speed resolution, streamline workflows and increase patient satisfaction.
Learn more about Giva's IT ticketing system.
Intuitive Dashboard for Healthcare Service and Software Vendors
Some of the chief concerns we hear from hospital and healthcare organization CIOs, IT managers and VPs of patient service is the lack of visibility to critical issues. Data analysts are required to build and interpret complex reporting tools. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to MSOs, medical software vendors, support service providers, suppliers, and other healthcare organizations.
Intuitive Dashboard for Healthcare Service and Software Vendors
Some of the chief concerns we hear from hospital and healthcare organization CIOs, IT managers and VPs of patient service is the lack of visibility to critical issues. Data analysts are required to build and interpret complex reporting tools. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to MSOs, medical software vendors, support service providers, suppliers, and other healthcare organizations.
Customized Reports
It's easy to measure the service desk's performance with metrics, charts, and graphs. This helps senior IT and clinical leaders to reward stakeholders and act when necessary. Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify and highlight trends and patterns early on.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
Customized Reports
It's easy to measure the service desk's performance with metrics, charts, and graphs. This helps senior IT and clinical leaders to reward stakeholders and act when necessary. Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify and highlight trends and patterns early on.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
IT Support Dashboards for Healthcare
Giva's custom dashboards enable healthcare leaders to see exactly what's going on, and most importantly how patients are being impacted. They allow leaders and staff to take quick action to remedy small problems before they get big. A patient service dashboard also helps in measuring the short-term effectiveness of support teams.
It is important to understand which problems need immediate attention. This information must be easy to read and comprehend, and it must be actionable. If the same issues are highlighted repeatedly, then maybe parts of the organization need improvement.
Senior IT and clinical leaders often do not have a lot of time to pour over data to synthesize insights. They want to get a quick sense of key problems, issues, and hot spots with their patients with insights that are obvious because they are visual and in colors.
Learn more about Giva's custom data dashboards.
IT Support Dashboards for Healthcare
Giva's custom dashboards enable healthcare leaders to see exactly what's going on, and most importantly how patients are being impacted. They allow leaders and staff to take quick action to remedy small problems before they get big. A patient service dashboard also helps in measuring the short-term effectiveness of support teams.
It is important to understand which problems need immediate attention. This information must be easy to read and comprehend, and it must be actionable. If the same issues are highlighted repeatedly, then maybe parts of the organization need improvement.
Senior IT and clinical leaders often do not have a lot of time to pour over data to synthesize insights. They want to get a quick sense of key problems, issues, and hot spots with their patients with insights that are obvious because they are visual and in colors.
Learn more about Giva's custom data dashboards.
HIPAA and HITECH Compliant & Secure
Giva is HIPAA and HITECH compliant and used by healthcare organizations and other medical organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers in nonregulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
HIPAA and HITECH Compliant & Secure
Giva is HIPAA and HITECH compliant and used by healthcare organizations and other medical organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers in nonregulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
Easy to Get Started & Maintain
Whether using Giva for internal help desk, IT service management or patient service, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using. With Giva you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium, and large organizations. For example, a ten-person department can be up and running on Giva in only hours or an organization with a hundred IT or patient service agents can deploy Giva in just days.
Easy to Get Started & Maintain
Whether using Giva for internal help desk, IT service management or patient service, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using. With Giva you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium, and large organizations. For example, a ten-person department can be up and running on Giva in only hours or an organization with a hundred IT or patient service agents can deploy Giva in just days.
Learn How Giva Helped These Healthcare Support Services
Case Studies from Giva's Clients
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
- 90% reduction in the time required to configure/customize Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 60% increase in IT productivity by using the dashboards and real-time reports
- 70% easier ability to open service requests due to intuitiveness
- 70% increase in IT productivity due to the self-service portal
- An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
- Multiple service desks for its internal IT help desk and customer service organizations
- One-week deployment for a geographically dispersed workforce
