IT Solutions for Healthcare Providers
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to providers, group practices and other healthcare organizations.
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your staff in an hour
- Data-driven decision-making: Robust, fast & painless reporting
- Highly customizable: No programming or consultants
How Giva Works for Providers and Group Practices
Healthcare organizations work with hundreds of software applications. Find out why Giva is the leading cloud-based HIPAA-compliant provider for managing your IT infrastructure or servicing patients directly:
- Anesthesiology
- Cosmetic Surgery
- Dermatology
- Emergency Medicine
- Family Practice / General Practice
- Internal Medicine
- Neurology
- Obstetrics and Gynecology
- Occupational Health
- Ophthalmology
- Orthopedics
- Pediatrics
- Physical Medicine and Rehabilitation
- Preventive Medicine
- Radiology
- Surgery
- and more
What problems does Giva solve for physician practices and other provider practices?
Giva helps physician practices and other provider practices deliver HIPAA-compliant patient centered services efficiently, safely, and securely. Our help desk, IT service management and patient service cloud solutions are powerful tools for technology people and are also easy to learn and use by clinicians. Giva helps physician practices support current and new healthcare technologies and emerging patient trends.
Improve patient experience with better IT & clinical collaboration
Giva can easily integrate with EHRs or other healthcare software applications so that the IT organization can be more responsive to clinicians who can then better serve patients. Clinical practitioners can create cases within any healthcare software application. Creating a case within an application where there is a problem helps facilitate fast understanding and information sharing between clinical and IT people and results in faster resolutions and better patient care.
Benefits for healthcare organizations
Physician practices and other provider practices of all sizes use Giva's HIPAA-compliant offerings for internal Information Technology and patient service/support functions. Giva increases automation, decreases labor costs, increases transparency and security/compliance, measures performance and accountability using reports and real-time dashboards.
Giva decreases support costs
Giva's customers also include specialists in healthcare, such as radiology groups, assisted living facilities, addiction treatment centers, EHR management providers, MSOs, and billing, coding, and revenue cycle management firms. Giva increases efficiency and decreases support costs for hospitals and hospital networks, clinics and laboratories, private practices and medical groups, and specialty practices.
Easy to Use Intuitive Dashboard for Healthcare Providers
Some of the chief concerns we hear from practice managers in healthcare organizations is the lack of visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to physician practices and other provider practices.
Easy to Use Intuitive Dashboard for Healthcare Providers
Some of the chief concerns we hear from practice managers in healthcare organizations is the lack of visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics.
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to physician practices and other provider practices.
Intuitive & Customizable IT Support Dashboards
Giva's custom dashboards enable physician practice and other provider practice leaders to see exactly what's going on, and most importantly how patients are being impacted. They allow leaders and staff to take quick action to remedy small problems before they get big. A patient service dashboard also helps in measuring the short-term effectiveness of support teams.
It is important to understand which problems need immediate attention. This information must be easy to read and comprehend, and it must be actionable. If the same issues are highlighted repeatedly, then maybe parts of the organization need improvement.
Senior IT and clinical leaders often do not have a lot of time to pour over data to synthesize insights. They want to get a quick sense of key problems, issues, and hot spots with their patients with insights that are obvious because they are visual and in colors.
Learn more about Giva's custom data dashboards.
Intuitive & Customizable IT Support Dashboards
Giva's custom dashboards enable physician practice and other provider practice leaders to see exactly what's going on, and most importantly how patients are being impacted. They allow leaders and staff to take quick action to remedy small problems before they get big. A patient service dashboard also helps in measuring the short-term effectiveness of support teams.
It is important to understand which problems need immediate attention. This information must be easy to read and comprehend, and it must be actionable. If the same issues are highlighted repeatedly, then maybe parts of the organization need improvement.
Senior IT and clinical leaders often do not have a lot of time to pour over data to synthesize insights. They want to get a quick sense of key problems, issues, and hot spots with their patients with insights that are obvious because they are visual and in colors.
Learn more about Giva's custom data dashboards.
Deploy Quickly & Maintain Easily
Whether using Giva for internal IT help desk, IT Service Management or external customer service, the system is flexible and adaptable. Giva is a suite of customizable applications that are easy to use and maintain and require less time and money to quickly deploy and begin using. With Giva you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium, and large organizations. For example, a ten person department can be up and running on Giva in just hours or an organization with a hundred IT or customer service people can start using Giva in just days.
Deploy Quickly & Maintain Easily
Whether using Giva for internal IT help desk, IT Service Management or external customer service, the system is flexible and adaptable. Giva is a suite of customizable applications that are easy to use and maintain and require less time and money to quickly deploy and begin using. With Giva you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium, and large organizations. For example, a ten person department can be up and running on Giva in just hours or an organization with a hundred IT or customer service people can start using Giva in just days.
Customizable Reports
Using Giva, any healthcare organizations can measure the service desk's performance with metrics, charts and graphs. This will help senior IT and clinical leaders to reward stakeholders and take action when necessary. Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
Customizable Reports
Using Giva, any healthcare organizations can measure the service desk's performance with metrics, charts and graphs. This will help senior IT and clinical leaders to reward stakeholders and take action when necessary. Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
Tickets Made Simple
At Giva, healthcare is at the heart of what we do. Our team has decades of experience in the physician practicce and other provider practice trenches. We have built very clean and intuitive screens, dashboards and reports that clinicians can easily learn. We seamlessly integrate knowledge bases and other tools to quickly resolve issues. Our healthcare customers benefit from features such as scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions. Taken all together these features speed resolution, streamline and automate workflows and increase patient satisfaction with Giva's HIPAA compliant high security approach.
Learn more about Giva's IT ticketing system.
Tickets Made Simple
At Giva, healthcare is at the heart of what we do. Our team has decades of experience in the physician practicce and other provider practice trenches. We have built very clean and intuitive screens, dashboards and reports that clinicians can easily learn. We seamlessly integrate knowledge bases and other tools to quickly resolve issues. Our healthcare customers benefit from features such as scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions. Taken all together these features speed resolution, streamline and automate workflows and increase patient satisfaction with Giva's HIPAA compliant high security approach.
Learn more about Giva's IT ticketing system.
HIPAA and HITECH Compliant
Giva is HIPAA and HITECH compliant. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc.
Learn more about Giva's compliance and security certifications.
HIPAA and HITECH Compliant
Giva is HIPAA and HITECH compliant. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc.
Learn more about Giva's compliance and security certifications.
Learn How Giva Helped These Medical Practices
Learn How Giva Helped These Medical Practices
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
- 90% reduction in the time required to configure/customize Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 60% increase in IT productivity by using the dashboards and real-time reports
- 70% easier ability to open service requests due to intuitiveness
- 70% increase in IT productivity due to the self-service portal
- An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
- Multiple service desks for its internal IT help desk and customer service organizations
- One-week deployment for a geographically dispersed workforce
