IT Service Management (ITSM) & Help Desk for Banks & Financial Firms
Learn more about Giva's IT Service Management & IT Help Desk & the benefits to banks & financial firms
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your staff in an hour
- Highly customizable: No programming or consultants
Which Solution Is Right for You?
What problems does Giva solve for banks, financial firms and fintech firms?
Streamlined IT Support and Service Management
Giva's user-friendly interface and robust features enable banks and financial firms to efficiently manage IT support requests and service delivery. With fast deployment, firms can quickly implement a highly customizable system, resulting in increased team productivity and a 56% boost in overall efficiency.
Enhanced Client Service and Satisfaction
With Giva, banks and financial firms can provide prompt and accurate responses to end user issues. This leads to improved satisfaction, with users reporting a 45% increase in customer satisfaction rates.
Improved Security and Compliance
High security is crucial for handling sensitive client information and Giva offers HIPAA-compliance at no additional cost. Our stringent security and compliance standards help protect against data breaches and cyberattacks, ensuring client privacy and maintaining your firm's reputation.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk or IT service management, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from people just like you is your frustration with obtaining constant visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical IT service issues with charts, metrics and analytics.
Simple Ticket Creation
At Giva, we know financial firms very well working with many of the top firms over the last 25 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase end user satisfaction.
Simple Ticket Creation
At Giva, we know financial firms very well working with many of the top firms over the last 25 years. We built clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate Copilots, Knowledge Bases and other tools to quickly resolve issues and increase end user satisfaction.
Out-of-the-Box and Easily Customized Reports
Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact end users.
Provide Your Firm with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry and it is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry.
Benson Smith
Customer Services Director
Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface.
Michael Kircher
Vice President Customer Service
Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva.
Chris Jerry
Support Center Manager
Giva has helped us reduce our total cost of ownership by approximately 70% with their cloud approach, easy administration, intuitive design, and only 1 hour of training.
Doug Duggan
Director of Customer Service
Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional.
Tom Sultenfuss
President
