IT Service Management (ITSM), Help Desk & Customer Support for Banks & Financial Firms
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your financial and banking support staff in an hour
- Data-driven decision-making: Robust, fast & painless reporting
- Highly customizable: No programming or consultants
How Giva Works for Banks, Financial Firms & Fintech Customer Service
What can Giva do for banks, financial firms and fintech customer service? Financial people are all about data and metrics, so we speak your language!
Improve customer experience
Assist your agents and skilled personnel to act faster and make the right decisions by improving the customer service journey. Achieve this important goal and at the same time improve security.
Enhance risk mitigation
Financial service firms are the biggest targets for cyberattacks which have exponentially increased over the last decade. Giva's HIPAA compliance is included as standard for all Giva customers so they receive peace of mind from our high security and compliance at no additional cost.
Speed innovation, reduce costs
Today's financial services platforms face significant competition from disruptive fintechs and other upstarts. Using Giva automation and centralizing on a single platform can help reduce costs and increase competitiveness.
Increase employee engagement and satisfaction
Use Giva to reduce repetitive tasks and increase the amount of meaningful work so your staff experiences improved morale and job satisfaction.
Giva understands banks, financial firms, fintechs and rule-breaking upstarts
Whether you are a mid-sized bank or one of the world's top financial firms employing thousands, Giva understands the unique requirements of global banks, federal banks, independent banks, fintech firms, hedge funds, wealth advisers, etc. We understands that your client facing teams have never ending deadlines and are constantly battling technology, so they need issues resolved quickly.
Giva has unique troubleshooting tools and knowledgebases to assist IT and customer service employees. Giva's workflow processes and automation also helps decrease time to resolve and increase end user and customer satisfaction. Giva's tools, reporting and metrics help with root cause analysis so systemic steps can be taken to reduce IT Service Desk incidents and problems.
Securely integrate Giva with any bank or financial services software
Giva can securely integrate with any bank or financial services software such as Oracle, SAP, NCR, and Finastra so that technical help requests can be made within any banking software. This eliminates the need for a call to the IT Service Desk or customer service team since issues are quickly documented with screenshots so trouble shooting can instantly begin.
Your technical teams could also write programs to gather information from your cloud or on-premises financial services software and systems, including attachments, and programmatically submit the information to Giva's API, automatically creating a ticket in Giva. This allows secure integration with any of your financial applications and systems directly with Giva's IT Service Management and Customer Service suite while maintaining the highest security. This provides a much better experience for any customer-facing application or platform.
Financial services software can integrate with Giva and improve customer service
Financial services software built by ISVs (Independent Software Vendors) can integrate Giva within their platforms to enhance the supportability and improve customer service. Their customers would be able to create support requests within any financial services software and eliminate the need for a phone call or email to the ISV. This will simplify technical support and maintain high security. Screenshots and files can also be included in these requests.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from people just like you is your frustration with obtaining constant visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical IT or customer service issues with charts, metrics and analytics.
Learn more about Giva's service desk in the cloud.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from people just like you is your frustration with obtaining constant visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical IT or customer service issues with charts, metrics and analytics.
Learn more about Giva's service desk in the cloud.
Simple Ticket Creation
We have people on our team just like you who have years of experience in the IT Service management and customer service trenches so they know that speed and simplicity really matter. As a result, we have built very clean and intuitive screens. We have a seamlessly integrated knowledge base to help quickly resolve issues and other tools like scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions to speed resolution, streamline workflows and increase customer satisfaction.
Learn more about Giva's IT ticketing system.
Simple Ticket Creation
We have people on our team just like you who have years of experience in the IT Service management and customer service trenches so they know that speed and simplicity really matter. As a result, we have built very clean and intuitive screens. We have a seamlessly integrated knowledge base to help quickly resolve issues and other tools like scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions to speed resolution, streamline workflows and increase customer satisfaction.
Learn more about Giva's IT ticketing system.
Out-of-the-Box and Easily Customized Reports
We know that you need to measure the service desk's performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Giva Reports help you reduce the amount of time spent building, customizing, and routinely running Reports. Our visual Reporting tools allow you to analyze data, understand relationships and proactively highlight trends and patterns early on.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
Out-of-the-Box and Easily Customized Reports
We know that you need to measure the service desk's performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Giva Reports help you reduce the amount of time spent building, customizing, and routinely running Reports. Our visual Reporting tools allow you to analyze data, understand relationships and proactively highlight trends and patterns early on.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by hospitals, healthcare organizations, banks, law firms and other organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers not in regulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by hospitals, healthcare organizations, banks, law firms and other organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers not in regulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
Easy Customizable IT & Customer Service Support Dashboards
Your help desk or customer service system must be flexible and adapt to the way you run your organization. Customizable applications are great, but if they are not easy to use and maintain, then they will cost a lot of time and money over the long run. With Giva, you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium and large organizations. For example, a five-person department can be up and running on Giva in just hours or an organization with a hundred IT or customer service people can start using Giva in just days.
Learn more about Giva's custom dashboards.
Easy Customizable IT & Customer Service Support Dashboards
Your help desk or customer service system must be flexible and adapt to the way you run your organization. Customizable applications are great, but if they are not easy to use and maintain, then they will cost a lot of time and money over the long run. With Giva, you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium and large organizations. For example, a five-person department can be up and running on Giva in just hours or an organization with a hundred IT or customer service people can start using Giva in just days.
Learn more about Giva's custom dashboards.
