Top Customer Service/CX Conferences in 2024
Keep ahead of the latest Customer Service/CX trends with the top conferences and events for 2024!
Customer Contact East
Dates:
April 7-10
Location:
Fort Lauderdale, Florida
Cost:
- General Session - $2045 through January 5
- Complete Series - $2490 through January 5
- General Session - $2795
- Complete Series - $3240
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
Call & Contact Center Expo
Dates:
April 24-25
Location:
Las Vegas, Nevada
Cost:
Order tickets from order form
Who Should Attend:
Those interested in all things customer engagement, experience and support
Description:
Showcases the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department
Reuters Events Customer Service & Experience West 2024
Dates:
May 13-14
Location:
San Diego, California
Cost:
- Basic Pass - $2199 (+VAT)
- Business Pass - $2499 (+VAT)
- VIP Pass - $2999 (+VAT)
Who Should Attend:
Those interested in all things customer service and CX
Description:
Arm yourself with the insights, evidence & statistics you need to convince your C-Suite that investment in CX initiatives will be the key to maintaining customer-driven growth in periods of uncertainty.
Customer Contact Week (CCW)
Dates:
June 3-6
Location:
Las Vegas, Nevada
Cost:
- End User - $1299
Website:
Who Should Attend:
Those interested in all things customer contact
Description:
Experience:
- Industry-Specific Think Tanks
- Immersive Expo Hall
- CCWomen Summit
- Customer Contact Leadership Institute
CX North America
Dates:
June 17-20
Location:
Nashville, Tennessee
Cost:
- Clients - $3395 through December 31, 2023
- Non-Clients - $3595 through December 31, 2023
Who Should Attend:
Those interested in all things CX
Description:
Learn the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.
Customer Experience for Financial Services (CXFS)
Dates:
July 15-16
Location:
Boston, Massachusetts
Cost:
- CX Professionals - $2349 through April 30; $2649 after
- Solution Providers/Others - $3199
Website:
Who Should Attend:
Those interested in all things CX
Description:
CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why's and how's behind the most innovative CX strategies in the world.
Interactive Customer Experience (ICX) Summit
Dates:
September 9-11
Location:
Charlotte, North Carolina
Cost:
- Consumer Brands - $645 through May 5; $795 through June 21; $945 through August 9; $1095 through September 6
- Agencies/Consultants - $1545 through May 5; $1695 through June 21; $1845 through August 9; $1995 through September 6
Website:
Who Should Attend:
B2C businesses interested in all things CX
Description:
Explore the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.
CS100 Summit
Dates:
September 16-18
Location:
Sundance, Utah
Cost:
$1799
Website:
Who Should Attend:
Customer success executives and leaders
Description:
Premier customer success conference that brings together top executives, leaders, and innovators in customer success for an atmosphere of inspiration, ideation, strategy, and real-world application around customer success
GDS CX Innovation Digital Summit
Dates:
September 25-26
Location:
Naples, Florida
Cost:
Register for interest
Who Should Attend:
- Head of CX
- Head of Contact Centers
- Head of Customer Service / Support
- Chief Customer Officer
- SVP Customer Experience
- SVP Customer Service
Description:
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
Customer Service Revolution Customer Experience Conference
Dates:
TBD
Location:
TBD
Cost:
TBD
Who Should Attend:
Those interested in all things CX
Description:
- Learn the nuts and bolts of proven tools and services to implement and execute a successful customer experience strategy
- Re-energize your team and give them the motivation to own the Customer experience
- Gain access to resources that allow you to evolve faster than your customers expectations
- Create change with executable ideas you can readily implement to raise the service your team delivers
Customer Contact West
Dates:
October 20-23
Location:
Tuscon, Arizona
Cost:
- General Session - $2795
- Complete Series - $3240
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
TSIA World ENVISION
Dates:
October 21-23
Location:
Las Vegas, Nevada
Cost:
- 2-Day Pass - $1397 (early bird until June 30)
- 3-Day Pass - $2097 (early bird until June 30)
Website:
Who Should Attend:
Global technology and services leaders responsible for customer success strategy, funding and monetizing a Customer Success function, and managing teams of customer success managers (CSM)
Description:
Learn:
- Digital engagement: How to effectively engage with today's increasingly digital customers
- How to overhaul the hiring process to attract top talent, including millennials and Gen Z
- Innovative Support technology: Live demos and use cases for extreme automation
- How Support organizations are successfully collaborating with other business lines
Reuters Events Customer Service & Experience East 2024
Dates:
November 12–13
Location:
Miami, Florida
Cost:
- Save $350 by registering by July 5
- Basic - $2199
- Business - $2499
- VIP - $2999
Who Should Attend:
Those interested in all things customer service and CX
Description:
Brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.
Header photo: aurielaki/shutterstock.com
