Giva's RFC Closed Code Report allows you to view closed changes by the success (or resolution) of those changes. There is a Close Code on the Change Wrap-up tab to select from a menu of short descriptions indicating if the RFC was closed Successful, Backed out, Successful with problems, Cancelled, etc. Change Managers can share this valuable information with process improvement teams. You can further refine the report by selecting Service Group, Priority Code, Scope, Change Category and date range.
The following reports will assist the Change Manager and the Change Advisory Board (CAB) in increasing the number of successful changes. A root cause analysis of why any changes were backed out and why some changes induced problems will help increase the number of successful changes in the future. The change team should review any induced service requests that are attached to RFCs. It is also helpful to understand why changes were rejected.
When Giva customers focused on root cause analysis with just these reports, they experienced a very significant increase in satisfaction from the business teams and customers that they serve. With Giva you can achieve the same!
- Successful RFCs Report
- Backed Out RFCs Report
- RFCs by Induced Problems Report
- Change Rejection Reason Report
- RFC Closed Code Report
