You'll be up and running in days, and your customer service team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, and customer satisfaction surveys/success center. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full color charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Web hosted customer service programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
You'll be up and running in days, and your customer service team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, and customer satisfaction surveys/success center. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full color charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Web hosted customer service programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
View our pricing plans with a list of all the features included.
Giva Online Customer Service Software is HIPAA/HITECH Compliant for Maximum Security
Whether you're in the healthcare industry or not, HIPAA-level security and compliance matters. You want a customer service platform that meets or exceeds the U.S. government's highest standards for protecting your customers' privacy and personal information.
Complete transparency
Giva's provides an annual SSAE 18 SOC 2 Type 2 compliance report.
Security-first approach
We perform regular vulnerability scanning and assessments, log management, anomaly detection and forensic analysis on our full suite of customer service solutions.
Multi-level PHI and EHR encryption
Giva's hosted customer service solutions use a multi-tiered security strategy to protect personal records.
Third-party audits
All Giva's data center infrastructure and processes are validated against a rigorous set of controls by third-party CPA auditors.
Multi-tier encryption
Giva's HIPAA-compliant data encryption ensures all protected health information (PHI), electronic health and medical records are secure.
HIPAA-compliant backups
Daily and weekly backups enable quick data restoration from encrypted backups when needed.
HIPAA/HITECH compliance simplified
Giva's customer service software meets the strictest compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act.
Cloud-Based Customer Service Ticketing Dashboard & Features
Customer service and ticket management systems go hand-in-hand. They significantly lower operational costs, increase agents' productivity, and improve customer/client satisfaction.
AI Copilot Capability
Harness the power of Giva's AI Copilot to effortlessly refine responses and quickly access and format solution information, empowering agents to address customer issues with accuracy and efficiency.
Knowledge base
Stop reinventing the wheel with a searchable knowledge base. Leverage valuable customer service resolutions previously created to resolve similar tickets.
Customer self-service portal
Provide customers round-the-clock access to customer service resources, so they can resolve their own issues before contacting your agents.
Giva's customer service tool links related tickets, especially during emergency events. The Red, Yellow, Green Warning System keeps focus on the top priorities.
"Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry. They stand behind their products with top-flight service and support."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface."
Michael Kircher
Vice President Customer Service
Invivo
"Giva has helped us reduce our total cost of ownership by approximately 70% with their cloud approach, easy administration, intuitive design, and only 1 hour of training."
Doug Duggan
Director of Customer Service
LifePics
"Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional."
Tom Sultenfuss
President
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
"Giva CustomerService stood out far and above the other products in terms of reporting, ease of use, functionality, and overall value."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"With Giva, we have reduced the amount of time that it takes to open a case by about 50%."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"Giva was 70% easier to get up and running as compared to other cloud applications."
Michael Kircher
Vice President Customer Service
Invivo
"We are now capturing over 70% more calls than in the past."
Doug Duggan
Director of Customer Service
LifePics
"In the end, we determined that Giva is a superior product for its Dashboards, Reports and easy customization and brings much value in ease of use and rapid deployment."
Tom Sultenfuss
President
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
"It was Giva's own ability to provide Casio with exceptional customer service that was one of the key reasons why we selected Giva."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"The Giva application is over 100% more responsive and faster as compared to Salesforce.com."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"Giva has helped our Field Service Engineers increase their productivity by over 40%."
Michael Kircher
Vice President Customer Service
Invivo
"We have reduced consumer call times on average by 70%."
Doug Duggan
Director of Customer Service
LifePics
"Giva worked closely with our business development team to teach us how to customize Giva which helped us win new outsourcing contracts."
Tom Sultenfuss
President
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
"Giva real-time reports allow us to carefully monitor customer service key metrics, hour-by-hour and minute-by-minute with no special reporting program, custom coding, or training. "
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
"The entire process of generating and approving knowledge is 80% easier in Giva."
Chris Jerry
Support Center Manager
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
"The Giva reports and dashboards have increased our productivity by over 70%."