Pricing Features for Giva's Cloud IT Service Management Software (ITSM)

Both Giva IT Service Management Pricing Plans Include:

• Service Desk Management: Get started in just hours with out-of-the-box industry "best practices" and ITIL default options
• Service Level Management: Target respond/resolve times to measure goals & deliver consistent service
• Incident Management: Macros, Quick Incidents, copy/duplicate & keyboard shortcuts to rapidly create, update & close incidents
• Problem Management: Tools to assist in determining root causes & prevent recurrence
• Knowledge Management: Leverage solutions & provide employee self-service
• Change Enablement/Management: Decrease change related failures & increase productivity
• Configuration Management (CMDB):
  • Hardware Asset Management: Standard/custom assets & templates
  • Software License Management: Manage license costs, utilization & prevent audits
• Continual Improvement: Tools to achieve incremental and breakthrough improvements
• Service Catalog: Empower employees with self-service, knowledge & FAQs
• Information Technology Infrastructure Library (ITIL) compliant out-of-the box
• All suite modules are highly integrated: Start with one & then scale up
• iOS & Android mobile HTML 5 applications
• HIPAA compliance to prevent cyberattacks, data breaches, malware, etc.
• SSAE 18 SCO II Type 2 certification & other security audits
• Business Associates Agreement (BAA) for full HIPAA compliance
• Customizable dashboard for each agent
• Multiple Service Desks* to use Giva across your organization
• Integrations & advanced workflow rules
• Severity Levels: Urgency ratings keep focus on the top priorities
• Scheduled Tasks create recurring service requests in the future
• Quick Resolutions leverage key solutions already created
• Tsunami Incidents group major events for easy concurrent updating
• Broadcast and marquee messages rapidly communicate warnings & critical information
• Temporary notes store sensitive information: Automatically or manually deleted and never tracked
• CC Customers & Assignees: Send notifications to multiple people
• Track time worked for teams, departments, service groups and individuals
• Custom branding with your organization's logo
• Real-time custom reporting & KPIs: Full color charts & graphs
• Create, save, share and schedule delivery of standard & custom reports
• Easy Three Click Reporting Analytics™ right out-of-the-box
• Real-time dashboards with large widget library
• High performance search engine increases productivity
• Parent/Child function for project management
• Auto close rules & workflow saves agent's time
• Custom forms capture additional fields
• 32-fields default profile or create a custom profile
• Access Giva Anywhere — Mobile, Tablet, & Desktop
• 100% cloud based: Only a standard web browser required
• Download your daily data backup anytime
• Award winning 24/7 USA-based technical support
• New Giva product releases every 3 weeks using Agile software development
• Video tutorials, self-paced tours, quick start guides, & FAQs
• Routing and action rules to convert emails into service requests including attachments & embedded images
• Multiple email inboxes
• Intuitive design: Low training costs & start-up
• No coding, programming or consultants required
• REST API for integration with any external database
• Single Sign-on using SAML: Microsoft Azure, Microsoft ADFS, Google Apps & Okta
• Multi-factor Authentication (MFA) & Two Factor Authentication (2FA)
• LDAP Sync Tool for easy Active Directory integration: No coding required
• Batch import with excel for quick start
• API to create a web form or post directly to Giva from any application to trigger a new service request (additional cost)
• Redirect Service Endpoint API for building integrations with 3rd-party applications such as telephony to trigger a new service request (additional cost)
• Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase