Pricing Features for Giva's Cloud Customer Service Software

Both Giva Customer Service Pricing Plans Include:

• Case Management/Ticketing: Get started in just hours with out-of-the-box "best practices" and default options
• Knowledgebase: Leverage solutions & provide employee self-service
• Customer Satisfaction Surveys / Success Center: Capture feedback on a continuous basis to measure team performance. Custom or standard customer satisfaction feedback surveys & reports
• Customer Self-Service Portal: Allow employees to access Knowledge and FAQs to solve common issues
• Other modules available at no additional cost
• All suite modules are highly integrated: Start with one & then scale up
• Real-time custom reporting & KPIs: Full color charts & graphs
• Create, save, share and schedule delivery of standard and custom reports
• Easy Three Click Reporting Analytics™ right out-of-the-box
• Real-time dashboards with large widget library
• Customizable dashboard for each agent
• iOS & Android mobile HTML 5 applications
• HIPAA compliance to prevent cyberattacks, data breaches, malware, etc.
• SSAE 18 SCO II Type 2 certification & other security audits
• Business Associates Agreement (BAA) for full HIPAA compliance
• Multiple Service Desks* to use Giva across your organization
• Integrations and advanced workflow rules
• Quick Resolutions leverage key solutions already created
• Tsunami Tickets group major events for easy concurrent updating
• High performance search engine increases productivity
• Parent/Child Tickets for project management
• Auto close rules & workflow saves agents' time
• Severity Levels: Urgency ratings keep focus on the top priorities
• Service Level Agreements: Target respond/resolve times, measure goals & deliver consistent service
• Scheduled Tasks create recurring tickets in the future
• Macros, Quick Tickets, copy/duplicate ticket & keyboard shortcuts rapidly create, update & close tickets
• Custom Ticket forms capture additional fields
• 32-field default profile or create a custom profile
• Routing and action rules to convert emails into tickets including attachments & embedded images
• Broadcast and marquee messages to rapidly communicate warnings & critical information
• Temporary notes for store sensitive information: Automatically or manually deleted & never tracked
• CC Customers & Assignees: Send notifications to multiple people
• Track time worked for teams, departments, service groups and individuals
• Custom branding with your organization's logo
• Access Giva Anywhere — Mobile, Tablet, & Desktop
• Video tutorials, self-paced tours, quick start guides, & FAQs
• Intuitive design: Low training costs & start-up time
• No coding, programming or consultants required
• Multi-factor Authentication (MFA) & Two Factor Authentication (2FA)
• 100% cloud based: Only a standard web browser required
• Download your daily data backup anytime
• Award winning 24/7 USA-based technical support
• New Giva product releases every 3 weeks using Agile software development
• Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase
• API to create a web form or post directly to Giva from any application to trigger a new ticket (additional cost)
• Redirect Service Endpoint API for building integrations with 3rd-party applications such as telephony to trigger a new ticket in Giva (additional cost)
• LDAP Sync Tool for easy Active Directory integration: No coding required
• REST API for integration with any external database
• Single Sign-on using SAML: Microsoft Azure, Microsoft ADFS, Google Apps & Okta
• Batch import with excel for quick start