Features - Giva's Standalone IT Change Management Software
Standalone IT Change Management Features For Professional and Enterprise Suite
Rapid Onboarding & Expert Support for Immediate Success
- Free setup assistance during 30-day trial and beyond, guided by USA-based product experts
- Extensive training resources (video tutorials, self-paced tours, quick start guides, FAQs) to boost agent readiness
- Award-winning 24/7 USA-based technical support for ongoing assistance
- Intuitive design for minimal training costs and quick start-up
- No coding, programming, or consultants required, simplifying setup and use
- All modules are highly integrated so easy to start with one and then scale up
ITIL Aligned Change Managements to Decrease Change Related Failures & Increase Productivity and Compliance
- Standalone IT Change Management: Get started in just hours with out-of-the-box industry "best practices" and ITIL® default options
- AI powered Copilot Knowledge Management: Storage for templates and organizational expertise
- Configuration Management (CMDB):
- Hardware Asset Management: Standard/custom assets & templates can be linked to change requests
- Software License Management: Manage license costs, utilization & prevent audits
- Continual Improvement: Tools to achieve incremental and breakthrough improvements
- Use all the ITIL fields or pare down to your requirements
- Highly customizable ITIL RFC forms without programming or consultants
- Streamlined & intuitive: All in a single pane of glass
- Interactive Change Calendar: Daily, weekly & monthly overview of the entire change enablement process to prevent change conflicts
- Change control workflow/visibility: All change requests are vetted & approved
- Automated notifications & alerts
- All details, files & documentation included in each change request for auditors
- Change request approval process: Simple to configure and use
- Easy to use & well-organized change request
- Tracks successful, unsuccessful & backed out changes
- Tracks closed codes, rejection reasons, backed out changes & induced problems for reporting
- Broadcast and marquee messages to rapidly communicate important information
Performance Analytics for Insights with Immediate improvements
- Real-time reporting and KPIs via dashboards, full color charts, and graphs for insights
- Easy Three Click Reporting Analytics™ to simplify data analysis
- Real-time dashboards with customizable widgets to fit specific agent and management needs
Flexible Access & Custom Branding for Consistent Experience
- Access Giva anywhere — tablet and desktop
- Custom branding with your organization’s logo for a unified look and feel
- Customizable dashboards tailored for each agent’s specific requirements
Comprehensive Security & Compliance for Trustworthy Data Protection
- HIPAA compliance to prevent cyberattacks, data breaches, and malware
- SSAE 18 SCO II Type 2 certification and other security audits for robust security
- Business Associates Agreement (BAA) for full HIPAA-compliance
- Maintain compliance with regulatory statutes and decreases change related failure
- Multi-factor Authentication (MFA) for enhanced security
- Daily data backup and continuous transaction logging ensures data availability and recovery readiness
Efficient Integration & Automation for Connected, Scalable Operations
- LDAP Sync Tool for quick Active Directory integration, requiring no coding
- Single Sign-On (SSO) with SAML support for Microsoft Azure/ADFS, Google Apps, and Okta, and other platforms
- REST API for smooth connection with external databases and data sources
- Batch import with Excel for rapid data onboarding and setup
Monthly Product Enhancements for Continuous Value
- New Giva product releases every 3 weeks, providing a continuous flow of new features
- Highly integrated suite modules that scale as your needs grow
- 100% cloud-based, only a standard web browser required for easy deployment
