Optimized for Mobile
Giva syncs across all your devices to update your data wherever you go!
Giva Mobile is our intuitive, easy-to-use cloud help desk & customer service mobile application at your fingertips. It provides the capability to quickly manage and stay in touch anytime and anywhere integrating with your mobile lifestyle. Giva Mobile will allow your team to deliver an extraordinarily high level of customer satisfaction while creating convenience for your team.
Giva Mobile is a HIPAA-compliant mobile application and completely browser based. There is no need to download and install any application.
Easy to Read Format
With Giva Mobile, there is no compromise with a wealth of color-coded information in an easy to read format that is especially tailored for mobile use.
My Open Tickets allows you to view:
- Customer Location
- Severity Level
- Red/Yellow/Green coded SLA Due Date to help prioritize
- Ticket Number
- Customer Name, with a link to more details
- VIP status designated with a star
- Subject, Status, Create Date, Tsunami event
Special alerts such as Tsunami events and important information can be displayed at the top, with a link to tap for more information.
Easy to Read Format
With Giva Mobile, there is no compromise with a wealth of color-coded information in an easy to read format that is especially tailored for mobile use.
My Open Tickets allows you to view:
- Customer Location
- Severity Level
- Red/Yellow/Green coded SLA Due Date to help prioritize
- Ticket Number
- Customer Name, with a link to more details
- VIP status designated with a star
- Subject, Status, Create Date, Tsunami event
Special alerts such as Tsunami events and important information can be displayed at the top, with a link to tap for more information.
Quick Access to Details
With Giva Mobile the summary view includes all the information that might needed to immediately service the customer in person or on a phone call. With a tap you can drill down to view related information, such as detailed customer location, phone number, more details, etc.
Color-coded, important information or alerts are displayed at the top so they are not easily missed.
You can also quickly view each ticket with the up and down arrows.
Ticket History
With Giva Mobile there is a ticket history tab which is color coded to display.
- Public history notes entered by anybody
- Automated system notes indicating any changes to tickets
- Private history notes in red, which are not viewable by customers
Both public and private notes can be quickly entered as well.
Ticket History
With Giva Mobile there is a ticket history tab which is color coded to display.
- Public history notes entered by anybody
- Automated system notes indicating any changes to tickets
- Private history notes in red, which are not viewable by customers
Both public and private notes can be quickly entered as well.
Parent/Child Tickets
Giva Mobile allows you to view and manage parent/child tickets.
A ticket might require multiple independent tasks to be performed in order for it to be completed. Each of those tasks could be a child ticket of the original parent ticket.
The Children tab allows you to easily view all the child tickets related to a parent ticket. You can also have multiple generations of tickets as well to help manage complex projects with interdependencies.
Log Time Worked
Tracking time worked on a ticket or project is often an important requirement, and Giva Mobile allows anybody to add and view time worked.
Log Time Worked
Tracking time worked on a ticket or project is often an important requirement, and Giva Mobile allows anybody to add and view time worked.
Update Severity Level
Giva Mobile allows you to quickly update the severity level of any ticket with just a tap.
Emergency Events
Using Giva Mobile you can track a system-wide outage or any customer service issue that affects many people. A Tsunami ticket tracks all of the affected customers by linking the tickets together. All of related tickets are part of the Tsunami event and essentially one ticket: an update in a ticket is replicated to all tickets.
Emergency Events
Using Giva Mobile you can track a system-wide outage or any customer service issue that affects many people. A Tsunami ticket tracks all of the affected customers by linking the tickets together. All of related tickets are part of the Tsunami event and essentially one ticket: an update in a ticket is replicated to all tickets.
The Giva Difference
Fast Deployment
Deploy in days, train in 1 hour
Powerful Reporting
Robust, fast & painless reporting for higher quality decision-making
Highly Customizable
Highly customizable without programming or consultants
Giva is HIPAA Compliant
- Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's help desk software meet the very strict HIPAA compliance regulations.
- Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
- Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
- Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
- A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
- Giva's HIPAA-compliant security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
- All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.
