Benefits of Giva's ITIL Asset Management Solution
Giva's ITIL-aligned asset manager goes beyond simple hardware asset manager software and computer asset inventory management. It incorporates your software and hardware assets into your helpdesk and service desk platforms so you can intelligently manage the return on these valuable assets.
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Increase first call resolution by faster diagnosis of hardware and software problems.
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Reduce average call length by using a single CMDB to track all asset lifecycle events.
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Enhance customer satisfaction by speeding problem resolution.
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Improve purchasing decisions and corporate asset acquisition policy from data analysis reports on problem hardware and software.
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Reduce costs by closely monitoring software licenses for re-use.
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Decrease risk of costly software license compliance audits by closely monitoring software license usage.
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Protect company assets by documenting assets assigned and loaned to employees.
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Increase efficiency and lower cost of corporate upgrades by providing easy-to-use hardware and software reports.
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Speed business decisions by delivering accurate, real-time reports.
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Minimize resources required to manage leased assets and more effectively plan for transitions.
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Helps ensure Sarbanes-Oxley compliance and reduces business risk by providing complete audit trails.