AI-Powered Knowledge Article and Ticket Copilots
Secure, Private, and HIPAA-Compliant
Giva's AI-Powered Knowledge Copilot revolutionizes how your team's access and utilize any knowledge, driving efficiency and dramatically improving issue resolution across your organization.
Instantly create knowledge from any file such as PDFs, Word, presentations, etc. and bulk upload 100s of files with little effort. API to tap internal/external data sources.
AI-Powered clarity, tone, & grammar rewriting and ticket summary improves team productivity.
Safety and Security of HIPAA/HITECH Compliance
AI Copilots Dramatically Increase Productivity
Customer Service
Help Desk
Unleash the Power of RAG-Based AI with Giva
Giva's Retrieval-Augmented Generation (RAG) approach is an advanced technique ensuring AI copilot responses are grounded in only your organization's existing knowledge articles, delivering accurate and relevant answers every time. No Internet training is used.
Unleash the Power of RAG-Based AI with Giva
Giva's Retrieval-Augmented Generation (RAG) approach is an advanced technique ensuring AI copilot responses are grounded in only your organization's existing knowledge articles, delivering accurate and relevant answers every time. No Internet training is used.
Key Benefits of Giva's RAG-Based Knowledge Copilot
- Unparalleled AccuracyAnswers are generated from only your internal knowledge articles, eliminating reliance on Internet training and ensuring accuracy and providing cross references to such articles
- Enhanced Security and PrivacyOperates within a private and secure instance of Microsoft Azure, ensuring your data remains protected
- HIPAA ComplianceServing customers worldwide requiring high security and compliance in healthcare, banking, legal, state and local governments
Expand Knowledge Access Across Departments
Knowledge Copilot's versatility makes it an invaluable asset for any Department:
- Human ResourcesQuickly provide employees with answers to policy/procedure related questions (vacation leave, benefits, onboarding/offboarding, 401K, forms, etc.), improving efficiency and reducing HR workload and increasing employee satisfaction
- Customer ServiceEmpower agents with instant access to product information and troubleshooting guides to answer any questions especially highly technical/detailed, enhancing customer satisfaction
- Self-Service PortalEnable end users and customers to find answers independently, reducing support requests and improving overall experience
Expand Knowledge Access Across Departments
Knowledge Copilot's versatility makes it an invaluable asset for any Department:
- Human ResourcesQuickly provide employees with answers to policy/procedure related questions (vacation leave, benefits, onboarding/offboarding, 401K, forms, etc.), improving efficiency and reducing HR workload and increasing employee satisfaction
- Customer ServiceEmpower agents with instant access to product information and troubleshooting guides to answer any questions especially highly technical/detailed, enhancing customer satisfaction
- Self-Service PortalEnable end users and customers to find answers independently, reducing support requests and improving overall experience
Continuous Improvement Through Feedback
Giva is committed to AI safety built into our development and QA processes. The Knowledge Copilot incorporates a feedback mechanism ("thumbs up" and "thumbs down") for each answer, enabling ongoing refinement of our AI prompts, algorithms, and other variables to enhance accuracy.
AI-Powered Ticket Summaries
Generate concise summaries of tickets using AI. Understand the context and details of an issue quickly, saving time and improving team efficiency.
AI-Powered Ticket Summaries
Generate concise summaries of tickets using AI. Understand the context and details of an issue quickly, saving time and improving team efficiency.
AI-Powered Clarity, Tone, & Grammar Rewriting
Leverage AI to rewrite notes, problem descriptions, resolutions, customer communications, in tickets, knowledge base articles, etc. Improve clarity, tone, grammar and professionalism effortlessly.
Microsoft Azure Data Privacy & Security Information
Giva leverages Microsoft Azure and OpenAI partnership, ensuring top-tier data privacy and security:
- Private and Secure InstanceGiva operates within a dedicated Azure environment
- Data ProtectionYour prompts, completions, and data are:
- Not available to other Microsoft or OpenAI customers
- Not available to Microsoft or OpenAI to train or improve models
- Not used to improve any Microsoft, OpenAI or 3rd party products or services
- HIPAA Business Associate Agreement (BAA)Giva has a BAA with Microsoft, ensuring HIPAA compliance, and Giva will sign your BAA as well
Microsoft Azure Data Privacy & Security Information
Giva leverages Microsoft Azure and OpenAI partnership, ensuring top-tier data privacy and security:
- Private and Secure InstanceGiva operates within a dedicated Azure environment
- Data ProtectionYour prompts, completions, and data are:
- Not available to other Microsoft or OpenAI customers
- Not available to Microsoft or OpenAI to train or improve models
- Not used to improve any Microsoft, OpenAI or 3rd party products or services
- HIPAA Business Associate Agreement (BAA)Giva has a BAA with Microsoft, ensuring HIPAA compliance, and Giva will sign your BAA as well
Security Audit
Giva undergoes annual security and privacy audits with many of our healthcare and other security minded customers.
Schedule a call with Giva to discuss our rigorous Security and Compliance processes.
Provide Your Customers with the Safety and Security of HIPAA/HITECH Compliance
HIPAA Compliance Included in All Editions at No Additional Cost & Covered by Cyber Liability Insurance Policy
You know that cyberattacks, data breaches, and malware pose significant threats, so adhering to stringent security and compliance standards is paramount. HIPAA-level security benefits not only healthcare, but any industry and it is crucial for safeguarding customer privacy and personal information.
Get more details on how Giva's HIPAA Compliance keeps your data secure.
Customer Testimonials
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Giva's AI Knowledge Copilot is helping the IT Service Desk and about 500 IT staff harness the power of artificial intelligence to enhance the efficiency and effectiveness of our healthcare organization.
Diane Altier
IT Service Desk Manager
The Giva knowledge AI Copilot finds the single best answer from our knowledgebase without search links and it's streamlined our support processes, dramatically improving response times and transformed our self-service portal experience.
Kaela Simpson
Customer Service Manager
The Giva Knowledge Copilot, ticket summary and text rewriting features have become indispensable to our entire IT team and Giva is the only vendor that does not charge extra for these features.
Vincent Colombini
IT Manager
The whole team uses Giva's AI Copilot to draft emails with a positive customer friendly tone and proper grammar to our attorneys and we saw that responsiveness increased over 50%.
Dany Nelson
IT Analyst
The Giva AI-powered Copilot feature has proven invaluable for rewording and refining our communications across all departments in our organization.
Eduardo Gomez
Service Desk Manager
Schedule a demo now, or start your own free, 30-day trial today.
Get free set-up assistance. At no cost to you, Giva's well-trained product experts will answer questions and make setup/configuration recommendations during the 30-day trial.
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