Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"As a result of productivity increases, we have also experienced a 60% increase in meeting our internal resolve-time service level agreements."
Juan Carlo Muro
IT Director
Santé Health Systems
Santé Health Systems
"Giva only required hours to initially set up, and our agents were fluent with Giva after just 30 minutes of training."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
"As IT leader, my productivity has increased over 40% using Giva with respect to time spent monitoring the IT service desk."
David Burne
IT Leader
Saint Elizabeth Health Care
Saint Elizabeth Health Care
"The entire process of generating and approving knowledge is 80% easier in Giva."
Chris Jerry
Support Center Manager
EDIMS
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
EDIMS
"We have been able to create service requests approximately 40% faster on average in Giva than with BMC Track-It! "
Floyd Withrow
Chief Information Officer
Gordon & Rees LLP
Gordon & Rees LLP
"The Giva reports and dashboards have increased our productivity by over 70%."
Michael Kircher
Vice President Customer Service
Invivo
Invivo
"Before using Giva our first contact resolution was approximately 70%. With Giva, we have increased that metric up to 95%. "
Neil Ferguson
Chief Technology Officer
Lewis Roca LLP
Lewis Roca LLP
Stacy Bowdish
Manager of Technology Service Operations
Lewis Roca LLP
Lewis Roca LLP
"Our overall call center productivity has increase 60%."
Doug Duggan
Director of Customer Service
LifePics
LifePics
"Giva has enabled our team to reduce the amount of time spent on change control process by approximately 70%."
Peter Griffiths
IT Director
Westway Group, Inc.
Westway Group, Inc.
"Giva provides exceptional service and support. When Giva makes commitments they consistently meet them."
Jim Kline
Director of Technology Group Operations
Patient Care Technology Systems
Patient Care Technology Systems
"Giva support has been exceptional—they respond rapidly to our requests for assistance, and they have exceeded their SLAs for support and uptime."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates
Russell Reynolds Associates
"Giva HelpDesk has greatly contributed to raising our level of customer satisfaction with our attorneys. The Giva help desk solution has been a valuable tool in our impressive turnaround and continued success. "
William McDonald
CIO
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
