Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"Giva HelpDesk has many pre-built reports ready for us to use, making it very easy for us to run reports hourly, daily, weekly, monthly, and on the fly in real time."
William McDonald
CIO
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
"The dashboards, reports, charts, metrics, and overall ease of use of Giva's SaaS IT help desk convinced us to switch to Giva."
Steven Marks
CIO
Sills Cummis & Gross P.C.
Sills Cummis & Gross P.C.
"Giva is one of the reasons that we were able to earn this outstanding customer service and support reputation."
Aaron Rapp
Customer Service Director
iZ3D
iZ3D
"Giva worked closely with our business development team to teach us how to customize Giva which helped us win new outsourcing contracts."
Tom Sultenfuss
President
ContactWorks
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
ContactWorks
"With Giva HelpDesk, the average time to close a call has decreased by 40 percent and first call resolution has increased by 45 percent."
Sally Lee
Information Services, Project Manager
The William and Flora Hewlett Foundation
The William and Flora Hewlett Foundation
"Giva's flexible reporting engine facilitates our ability to provide both regular weekly and monthly reports and allows us to be responsive to our clients' requests for ad hoc information."
Sharon Johnson
IT Director, Professional Services
Willams Lea
Willams Lea
"We require our help desk to work remotely after hours, and the Giva help desk software has fit extremely well in our business model."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP
Thacher Proffitt & Wood LLP
"We were easily able to customize Giva CustomerService to our specific requirements in a very short amount of time."
Sally Chambers
Vice President, Operations & Customer Care
VirtuRad
VirtuRad
"The Giva help desk solution is highly customizable to meet Stroock's unique needs. For example, Stroock has developed its own customer satisfaction survey. The results are automatically tabulated in an easy-to-use report."
Stroock & Stroock & Lavan
"Giva has the lowest total cost of ownership of any enterprise solution."
Don Fosen
Chief Information Officer
Art.com
Art.com
"The technical support provided by Giva has been exceptional. Their responsive team typically addresses our queries within an hour, providing detailed guidance. The inclusion of support, without additional fees, adds significant value to the service."
Charbel Constantine
IT Manager
NE Construction
NE Construction
"Giva real-time reports allow us to carefully monitor customer service key metrics, hour-by-hour and minute-by-minute with no special reporting program, custom coding, or training. "
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
Casio Computer Co., Ltd.
