Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"The simple and highly functional user interface of Giva HelpDesk allows us to open tickets rapidly and provides tools to resolve most problems at the first level of support."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates
Russell Reynolds Associates
"Quickly logging major problems that affect many attorneys and getting the situation escalated to the right service group that can fix the problem is a critical role of our help desk, and Giva HelpDesk streamlines this process."
William McDonald
CIO
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
"When we independently evaluated Giva against Numara Track It!®, we determined that Giva's IT help desk dashboards and reporting are an order of magnitude better in functionality and ease of use."
Steven Marks
CIO
Sills Cummis & Gross P.C.
Sills Cummis & Gross P.C.
"Customers write about how very pleased they are with the service and support we provide, and this reputation has helped us further increase sales of our products."
Aaron Rapp
Customer Service Director
iZ3D
iZ3D
"In the end, we determined that Giva is a superior product for its Dashboards, Reports and easy customization and brings much value in ease of use and rapid deployment."
Tom Sultenfuss
President
ContactWorks
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
ContactWorks
"Giva KnowledgeManager along with Giva HelpDesk provided us with an excellent alternative that fit our needs at an affordable price."
Sally Lee
Information Services, Project Manager
The William and Flora Hewlett Foundation
The William and Flora Hewlett Foundation
"Giva HelpDesk was by far the most feature rich with an intuitive interface that only required a single hour training session for our Help Desk staff to gain proficiency."
Sharon Johnson
IT Director, Professional Services
Willams Lea
Willams Lea
"Outsourcing non-strategic applications and servers is an easy and effective way to reduce IT overhead and increase the productivity and ROI of our IT resources."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP
Thacher Proffitt & Wood LLP
"After an in-depth analysis, we selected the hosted version of Giva CustomerService, a Web-based customer service solution and Giva KnowledgeManager, a Web-based knowledge base application."
Sally Chambers
Vice President, Operations & Customer Care
VirtuRad
VirtuRad
"The Giva help desk solution was easy to configure and Giva trained Stroock's New York City IT staff in only a few hours."
Stroock & Stroock & Lavan
"Giva HelpDesk is easy to use, and it has all the bells and whistles."
Don Fosen
Chief Information Officer
Art.com
Art.com
"It was Giva's own ability to provide Casio with exceptional customer service that was one of the key reasons why we selected Giva."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
Casio Computer Co., Ltd.
