Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"Giva HelpDesk has the same functionality as any of the other enterprise-class products, but our set-up only required about a week. The reliability is excellent. We've had 100 percent uptime without any problems."
Don Fosen
Chief Information Officer
Art.com
Art.com
"With Giva's dashboards and reporting, we are better prepared for internal and external audits. Our latest external audit went very well and the Giva solution received positive feedback!"
Paul King
IT Change Manager
Rochester Electronics
Rochester Electronics
"We run a 24 x 7 IT organization of a large public hospital.The Change Calendar improved our productivity by about 60%. Giva is ITIL compliant, but very flexible so we can adjust it to our specific requirements."
Mike Norman
Director
MetroHealth System
MetroHealth System
"Giva CustomerService stood out far and above the other products in terms of reporting, ease of use, functionality, and overall value."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
Casio Computer Co., Ltd.
"We experienced a 45% increase in the number of the calls logged using Giva as compared to FrontRange HEAT due to Giva's intuitiveness and ease of use."
Juan Carlo Muro
IT Director
Santé Health Systems
Santé Health Systems
"The number of tickets that remain open from day-to-day has decreased by over 70%. Our first contact resolution has increased by 65%, which has also been assisted by Giva's helpful knowledgebase solution."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
"The team was able to configure and fully customize the Giva cloud in only 10% of the time it would take to configure/install a similar customized software suite."
David Burne
IT Leader
Saint Elizabeth Health Care
Saint Elizabeth Health Care
"With Giva, we have reduced the amount of time that it takes to open a case by about 50%."
Chris Jerry
Support Center Manager
EDIMS
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
EDIMS
"We have had an 80% increase in the number of service requests logged during evenings and weekends."
Floyd Withrow
Chief Information Officer
Gordon & Rees LLP
Gordon & Rees LLP
"Giva was 70% easier to get up and running as compared to other cloud applications."
Michael Kircher
Vice President Customer Service
Invivo
Invivo
"Our firm was able to get up and running on Giva 75% faster than deployments we had with other well-known tools."
Neil Ferguson
Chief Technology Officer
Lewis Roca LLP
Lewis Roca LLP
Stacy Bowdish
Manager of Technology Service Operations
Lewis Roca LLP
Lewis Roca LLP
"We are now capturing over 70% more calls than in the past."
Doug Duggan
Director of Customer Service
LifePics
LifePics
