Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"We carefully evaluated other products, but concluded that Giva HelpDesk met our needs best. It has a good balance of broad capabilities, ease of use, and exceptional reporting."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates
Russell Reynolds Associates
"We've crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products."
William McDonald
CIO
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
"Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application."
Steven Marks
CIO
Sills Cummis & Gross P.C.
Sills Cummis & Gross P.C.
"Giva CustomerService is an outstanding product backed by a company with robust infrastructure and exceptional support. We have experienced 100% uptime using Giva since June 2007. We have a strong partner and advocate with Giva."
Aaron Rapp
Customer Service Director
iZ3D
iZ3D
"Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional."
Tom Sultenfuss
President
ContactWorks
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
ContactWorks
"We are very pleased with our decision to purchase Giva. We get a high level of support and dedication - in fact, they have surprised us with their very high level of responsiveness and attention. Hewlett Foundation is a very well satisfied customer."
Sally Lee
Information Services, Project Manager
The William and Flora Hewlett Foundation
The William and Flora Hewlett Foundation
"Giva has proved an effective way to manage our clients' return on investment and to increase productivity."
Sharon Johnson
IT Director, Professional Services
Willams Lea
Willams Lea
"Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP
Thacher Proffitt & Wood LLP
"Giva CustomerService is helping us to deliver a very high level of responsiveness and service to the medical industry and reduce our support costs."
Sally Chambers
Vice President, Operations & Customer Care
VirtuRad
VirtuRad
"Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor."
Stroock & Stroock & Lavan
"Giva HelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered."
Lori Mazzola
National IT Project Manager
Epstein Becker & Green, P.C.
Epstein Becker & Green, P.C.
"We were able to integrate Giva CustomerService into our daily operations and have experienced a high ROI on our time and money."
Kevin Pearson
Director, Customer Service
mindSHIFT Technologies
mindSHIFT Technologies
