"Giva HelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered.
- Lori Mazzola, National IT Project Manager, Epstein Becker & Green, P.C.
Epstein Becker & Green's Results Using Giva Cloud IT Help Desk
EB&G chose Giva HelpDesk™ and Giva AssetManager™ to manage its internal IT help desk and ensure outstanding responsiveness to its legal professionals' IT requests. The Giva Service Management Suite™ provided EB&G with:
- A total cost of ownership less than one-third the projected TCO of other help desk software solutions EB&G considered
- One-week deployment with no impact on EB&G infrastructure
- Integrated, highly customizable, and easy-to-use reports
- A centralized help desk for all domestic offices
About Epstein Becker & Green, P.C.
Epstein Becker & Green, P.C. is a full-service law firm with 11 domestic offices and worldwide affiliations.
(Swipe to see the next Case Study)
