IT Solutions for Healthcare
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to hospitals, hospital networks, clinics and other healthcare organizations.
- Fast deployment: Cloud-based solution up and running in a matter of days
- Train in 1 hour: Train your staff in an hour
- Data-driven decision-making: Robust, fast & painless reporting
- Highly customizable: No programming or consultants
How Giva Works in Healthcare
What problems does Giva solve for hospitals, hospital networks, clinics, practitioners and groups, healthcare software vendors, suppliers and service providers?
Giva helps hospitals, physician practices, clinics, laboratories, and medical vendors deliver HIPAA-compliant patient centered services efficiently, safely, and securely. Our help desk, IT service management and patient service cloud solutions are powerful tools for technology people and are also easy to learn and use by hospital and healthcare clinicians. Giva helps hospitals, clinics and other healthcare organization support current and new technologies and emerging patient trends.
Improve patient experience with better IT & clinical collaboration
Giva can easily integrate with EHRs or other hospital software applications so that the IT organization can be more responsive to clinicians who can then better serve patients. Clinical practitioners can create cases within any hospital software application. Creating a case within an applications where there is a problem helps facilitate fast understanding and information sharing between clinical and IT people resulting in faster resolutions and better patient care.
Benefits for healthcare organizations & patients
Hospitals, clinics, practitioners, and groups of all sizes use Giva's HIPAA-compliant offerings for internal Information Technology and patient service/support functions. Giva increases automation, decreases labor costs, increases transparency and security/compliance, measures performance and accountability using reports and real-time dashboards. The net results are that clinicians have more time to spend with patients and deliver better healthcare.
Giva decreases support costs
Giva's customers also include specialists in healthcare, such as radiology groups, assisted living facilities, addiction treatment centers, EHR management providers, MSOs, and billing, coding, and revenue cycle management firms. Giva increases efficiency and decreases support costs for hospitals and hospital networks, clinics and laboratories, private practices and medical groups, and specialty practices.
New healthcare technologies improve patient outcomes
Healthcare organization want to continue to improve patient experiences in new areas. Telehealth was once a small part of healthcare, but now is growing due in part to the Covid-19 pandemic and changing state laws to encourage it.
Once it was science fiction, but today robotic surgical devices can be used to perform surgeries remotely over the Internet. These complex hardware and software telemedicine applications require very fast networks with low latency.
Artificial intelligence (AI) has already been deployed in radiology and has many promising applications in diagnosis of almost every area of providing healthcare.
Improve patient access & engagement
The Internet has empowered patients to research their conditions and they also want to be connected to their care providers. They want the speed and convenience with 24x7 access to their medical records, appointments, comparison shop for major procedures, etc. This creates more complexity for hospitals and healthcare vendors and increased security risks as protected health information (PHI) must be maintained securely with HIPAA compliance.
New opportunities and challenges
With all these new technologies many healthcare organizations are overwhelmed. Competitive forces require them to support new technology as well as the demands from more educated and savvy patients.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from CIOs, IT managers and VPs of patient service at healthcare organizations is the lack of visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics for healthcare organizations.
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to hospitals, hospital networks, clinics and other healthcare organizations.
Intuitive Cloud Service Desk Dashboard
Some of the chief concerns we hear from CIOs, IT managers and VPs of patient service at healthcare organizations is the lack of visibility to critical issues. Sound familiar? Giva's Home Page Dashboard provides constant visibility to hot spots and highlights critical issues with charts, metrics and analytics for healthcare organizations.
Learn more about Giva's IT Service Management, IT Help Desk and Customer Service and the benefits to hospitals, hospital networks, clinics and other healthcare organizations.
Ticket Creation Made Simple
At Giva, healthcare is at the heart of what we do. Our team has decades of experience in the hospital, provider and vendor services trenches. We have built very clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate knowledge bases and other tools to quickly resolve issues. Scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions streamline workflows decrease resolve times and increase patient satisfaction.
Learn more about Giva's IT ticketing system.
Ticket Creation Made Simple
At Giva, healthcare is at the heart of what we do. Our team has decades of experience in the hospital, provider and vendor services trenches. We have built very clean and intuitive screens, dashboards and reports that your staff can easily learn. We seamlessly integrate knowledge bases and other tools to quickly resolve issues. Scheduled tasks, macros, parent/child tickets, Tsunami tickets, quick tickets, and quick resolutions streamline workflows decrease resolve times and increase patient satisfaction.
Learn more about Giva's IT ticketing system.
Standard and Easily Customized Reports
Using Giva, any healthcare organizations can measure the service desk's performance with metrics, charts and graphs. This helps senior leaders to reward stakeholders and take action when necessary. Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
Standard and Easily Customized Reports
Using Giva, any healthcare organizations can measure the service desk's performance with metrics, charts and graphs. This helps senior leaders to reward stakeholders and take action when necessary. Giva reduces the amount of time spent building, customizing, and routinely running Reports. Our visual reporting tools help analyze data to better understand relationships and identify trends and patterns before they impact patients.
Each report features our Giva Easy Three-Click Reporting™ engine that allows you to quickly build standard and completely customizable Report queries.
Explore Giva's reporting analytics.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by hospitals, healthcare organizations, banks, law firms and other organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers nonregulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
HIPAA Compliance and Security Certificates
Giva is HIPAA and HITECH compliant and used by hospitals, healthcare organizations, banks, law firms and other organizations all over the world that demand high security and compliance. In today's environment, there are many security risks such as cyberattacks, breaches, malware, etc. For our customers nonregulated industries, they also receive our HIPAA and HITECH compliance at no additional cost.
Learn more about Giva's compliance and security certifications.
Easy Customizable IT Support Dashboards
Giva's custom dashboards enable healthcare leaders to see exactly what's going on, and most importantly how patients are being impacted. They allow leaders and staff to take quick action to remedy small problems before they get big. A patient service dashboard also helps in measuring the short-term effectiveness of support teams.
It is important to understand which problems need immediate attention. This information must be easy to read and comprehend, and it must be actionable. If the same issues are highlighted repeatedly, then maybe parts of the organization need improvement.
Senior IT and clinical leaders often do not have a lot of time to pour over data to synthesize insights. They want to get a quick sense of key problems, issues, and hot spots with their patients with insights that are obvious because they are visual and in colors.
Learn more about Giva's custom data dashboards.
Easy Customizable IT Support Dashboards
Giva's custom dashboards enable healthcare leaders to see exactly what's going on, and most importantly how patients are being impacted. They allow leaders and staff to take quick action to remedy small problems before they get big. A patient service dashboard also helps in measuring the short-term effectiveness of support teams.
It is important to understand which problems need immediate attention. This information must be easy to read and comprehend, and it must be actionable. If the same issues are highlighted repeatedly, then maybe parts of the organization need improvement.
Senior IT and clinical leaders often do not have a lot of time to pour over data to synthesize insights. They want to get a quick sense of key problems, issues, and hot spots with their patients with insights that are obvious because they are visual and in colors.
Learn more about Giva's custom data dashboards.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk, IT service management or patient service, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using. With Giva you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium, and large organizations. For example, a ten-person department can be up and running on Giva in only hours or an organization with a hundred IT or patient service agents can deploy Giva in just days.
Deploy Quickly & Easy to Maintain
Whether using Giva for internal help desk, IT service management or patient service, the system is flexible and adaptable. Giva's suite of customizable applications are easy to use and maintain and require less time and money to deploy and begin using. With Giva you can define business rules and customize the workflow based upon how your organization works. Giva's built for small, medium, and large organizations. For example, a ten-person department can be up and running on Giva in only hours or an organization with a hundred IT or patient service agents can deploy Giva in just days.
See How Healthcare Organizations Use Giva's Technology
Customer Success
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
- 90% reduction in the time required to configure/customize Giva
- 50% lower TCO over a three year period
- 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 60% increase in IT productivity by using the dashboards and real-time reports
- 70% easier ability to open service requests due to intuitiveness
- 70% increase in IT productivity due to the self-service portal
- An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
- Multiple service desks for its internal IT help desk and customer service organizations
- One-week deployment for a geographically dispersed workforce
