BMC® Helix Remedyforce™ Alternatives & Replacements
BMC Helix Remedyforce Reviews & Ratings vs. Giva
"Giva is a pleasure to use, it is highly functional, we were up and running fast and the technical support is outstanding. We are very pleased with our choice of Giva."
- Chris Jerry, Support Center Manager, EDIMS
When compared with Salesforce.com® Service Cloud, the Giva Service Management Suite resulted in a:
- 30% increase in productivity by using Giva dashboards and reports
- Eliminated 24 hours/month of work to prepare reports
- 50% decrease in time required to open cases
- 50% easier to navigate and search Giva
- 100% faster application responsive/speed
- 85% easier to get up and running on Giva
- 50% less time to maintain Giva on an ongoing basis
- 80% decrease in time to generate and approve knowledge articles
- 75% reduction in time to add new company/contact
