Giva Blog

The concept of a seamless customer experience has quickly become a pivotal component to any successful business strategy. This approach centers around creating a smooth, efficient, and enjoyable journey for customers at every touchpoint with your brand. From first contact to post-purchase support, ensuring a seamless experience can significantly enhance customer satisfaction and loyalty.

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IT departments have many plates to juggle. Anything that can help keep them focused on their primary function of maintaining the technology environment in an organization might be welcomed. An IT Service Catalog can be such a tool.

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Compared to recruiting and managing an in-house customer service team, outsourced customer service is the most time and cost-effective, and resource-efficient way to manage customer service at scale.

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Effective communication is the lifeblood of any successful business. Now with teams often dispersed globally, robust communication tools are even more critical. These tools streamline workflows and build a cohesive organizational culture. These in turn help companies better serve their customers.

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When it comes to drafting up the yearly budget, IT organizations are always looking to gain efficiencies. This could involve cuts to programs, salaries, or physical equipment. There is always more money to be saved.

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In the healthcare sector, the role of a HIPAA Privacy Officer has become increasingly pivotal. As organizations navigate the complexities of maintaining patient confidentiality and complying with the Health Insurance Portability and Accountability Act (HIPAA), the need for a dedicated professional to oversee this process is more important than ever.

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In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) governs how healthcare organizations and any associated companies or professionals handle patient data within that legislative framework.

Part of that is the HIPAA Omnibus Rule, which came into effect in 2013. This article discusses how organizations navigate and stay compliant with the HIPAA Omnibus Rule.

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In today's digital age, customer expectations are continually rising, demanding swift and efficient responses from businesses. Help desk software has emerged as a pivotal tool in addressing these demands. It offers high-level value by streamlining communications and enhancing customer experience. But what is help desk software truly designed for, and how can it benefit your business? In this article, we work to guide businesses in making the right choice in a world where every customer interaction counts.

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When it comes to technical support, there are two main options: Help Desk and Desktop Support. These can be in-house/on site or delivered remotely via third-party cloud-based software (SaaS) solutions. There is often some confusion over the use of the terms Help Desk and Desktop Support.

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