Customer Service Resource Center
Helpful resources with insights from our industry experts
Learn How To Improve Your Customer's Experience with Expert Insights
20 Top Strategies for Proactive Customer Service Plus Examples
Contact Center Productivity: What It Is and 7 Ways to Improve It
How to Streamline the Customer Service Workflow Process: 10 Practical Examples
Top 15 Customer Service Examples for B2B Specifically: Best Practices and Technologies
Returning vs. Repeat vs. Recurring Customers: Definitions, Benefits and 15 Growth Strategies
Identifying and Closing Customer Service Gaps: Tools and Techniques for Enhanced Business Success
24 Proven Ways to Increase Customer Engagement with Examples and Statistics
Customer Satisfaction Survey Best Practices and Top Questions Based on Real-Life Examples
White Glove Customer Service: How to Implement, Overcome Obstacles and Measure for Success
15 Innovative Call Reduction Strategies and How To’s for Today’s Customer Support
Effective Strategies for Responding to Positive Reviews: Examples and Tips
Customer Service Levels: Definitions, Importance and 20 Creative Improvement Strategies
Comprehensive Guide to XLAs: Experience Level Agreements and Their Importance
5-Star Customer Service: Skills for Promoting Excellence in Every Interaction Plus Examples
23 Characteristics of Customer Service Excellence and Steps for How to Implement and Measure
Learn Best Practices to Create Top Notch Customer Support Oranizations
Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
How to Leverage Metrics & KPIs to Reduce Call Volume
Example Service Level Agreement (SLA) Template
The Value of Customer Surveys
How to Get Senior Leaders on Board with Purchasing New IT Help Desk and Customer Service Software
Customer Escalations - Why You Should Reward Customers Who Complain
Attend Top Customer Service/CX Conferences
Giva's Customer Service Software Solution
Provide the highest customer service experience to increase customer satisfaction and brand loyalty.
Learn More
