Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The IT Audit Checklist: What To Include and How to Create and Use It

IT Audit Checklist

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It's one thing if an individual IT person forgets to audit their own technology systems. For example, maintaining their computer or cellphone, updating software, managing storage, updating passwords, and scanning for computer viruses and malware. However, it's an entirely different thing and a much more costly thing if your company fails to perform routine IT audits.

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ITIL Change Types Fully Explained: Plus Selecting the Right App and Pro Tips

ITIL Change Types

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Effective IT Service Management (ITSM) demands a structured approach to handling changes. That's where different types of changes in ITIL® come into play. By categorizing changes, organizations can manage everything from routine updates to urgent fixes with greater stability and efficiency.

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Customer Service Training Activities: 12 Top Games and Exercises to Build Stellar Support Teams

Customer Service Training Activities

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Great customer service isn't just about resolving issues — it's also walking alongside customers in their support journey. Achieving this requires more than knowledge; it demands practice, teamwork, and the right training. That's where customer service training activities come into play.

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16 Top Call Center Outsourcing Companies for 2025

Call Center Outsourcing Companies

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Call center outsource companies are considered one of the most cost-effective ways to ensure an organization's customer service operations are delivered to high standards.

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Comprehensive Software Evaluation Checklist for Support Leaders, CIOs, and ITSM Managers

Software Evaluation Checklist

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This checklist provides step-by-step guidance for evaluating software solutions, keeping them aligned with organizational goals and operational requirements. Specific criteria for IT Help Desk, Customer Service, and ITSM software are included.

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What Is the Software Evaluation Process? 10 How-To Steps and Best Practices

Software Evaluation Process

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Choosing the right software is critical for IT leaders, customer service managers, CIOs, and ITSM team leaders and vendors.

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IT Process Automation: What It Is, Benefits and Best-Practice How-To's

IT Process Automation

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As any IT department can attest, hardware breaks and software crashes. When incidents happen, it's critical to be able to track the incident, find a solution, and prevent it from happening in the future. That's a lot of work for a team of IT employees to handle, especially for successfully growing companies.

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SOC 1 and SOC 2: What’s the Difference?

Soc 1 and Soc 2

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Financial and data compliance and security are essentials for every organization, and System and Organization Controls (SOC) reports are an integral part of data compliance, financial regulations, and audits. There are two types of SOC reports: SOC 1 and SOC 2.

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Top 11 IT Help Desk Outsourcing Providers for 2025 Plus Outsourcing Benefits, Trends and Cautions

IT Help Desk Outsourcing

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IT help desk outsourcing has been around almost as long as there have been IT help desks.

IT help desks play a vital role in ensuring businesses' IT infrastructure, hardware, and software run as they should. Otherwise, businesses and organizations everywhere would run the risk of unexpected downtime, critical failures, cyberattacks, and more mundane but time-consuming headaches like being locked out of email inboxes and broken printers.

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10 Best Outsourced Customer Service Providers for 2025

Outsourced Customer Service

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Compared to recruiting and managing an in-house customer service team, outsourced customer service is the most time and cost-effective, and resource-efficient way to manage customer service at scale.

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