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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

5 Top HIPAA-Compliant Apps for Therapists

HIPAA-Compliant Apps for Therapists

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With digital tools being integral to mental health care, therapists need platforms that not only streamline administrative tasks but also strictly protect client data. HIPAA-compliant apps for therapists make sure that every note, appointment, and video session is safeguarded under all required regulations and privacy standards.

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4 Top HIPAA-Compliant Note-Taking Apps

HIPAA-Compliant Note Taking Apps

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In healthcare, even a quick note can contain sensitive patient information. That's why clinicians, therapists, and administrative staff need note-taking apps that are not just convenient but fully HIPAA compliant. These apps help make sure that all documentation, no matter how small, is protected under the strict security and privacy standards of HIPAA.

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Paper vs. Electronic Medical Records (EMR): Pros, Cons and How to Choose Software

Paper Medical Records vs EMR

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A paper medical record is a piece of patient information, such as a chart, that is recorded on physical paper. On the other hand, an Electronic Medical Record (EMR) is a digital version of patient information. Paper medical records are still widely utilized in the United States and around the globe. However, EMRs have been gaining popularity since their inception in the 1960s.

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People, Process and Technology Framework: PPT Examined

Call Center Metrics

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Businesses today need a structured approach to drive efficiency and innovation. The People, Process, Technology (PPT) framework provides a proven methodology for balancing human expertise, operational workflows, and technological advancements. While this framework applies to various industries, it plays a particularly critical role in IT operations, helping organizations streamline processes, enhance collaboration, and improve service delivery.

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Top 12 Mission-Critical Call Center Metrics: A Comprehensive Guide for CX Leaders

Call Center Metrics

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Call centers are a vital touchpoint in the customer experience (CX) journey, and achieving CX excellence involves hitting a long list of Key Performance Indicators (KPIs) and metrics.

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Customer Service Goals: 11 Ways to Inspire Improvement Plus How-To's

Customer Service Goals

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Delivering top-notch customer service is an ongoing pursuit. To help make sure you are trending in a productive direction, it's helpful to set forth strategic customer service goals.

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Top 8 Interactive Voice Response (IVR) Benefits for Call Centers

Interactive Voice Response (IVR) Benefits

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Interactive Voice Response (IVR) systems are a mission-critical component of call centers and customer service operations.

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7 Examples of Excellent Customer Service in Healthcare and How to Implement Them

Examples of Excellent Customer Service in Healthcare

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In healthcare, patient well-being isn't just about medical treatment — it is also about the overall experience. Every interaction shapes a patient's trust and confidence. Examples of excellent customer service in healthcare show that when providers prioritize clear communication, empathy, and efficiency, they can significantly improve patient outcomes and overall experience.

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Call Center KPI Benchmarks By Industry Plus Best Practices

Call Center KPIs

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Call centers are often critical for customer service departments, regardless of the industry. Whether you're in healthcare, finance, or law, having a way to create verbal and personal connections with your patients, customers, or clients is paramount.

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Giva’s List of 24 Top Call Center Statistics for 2025

Call Center Statistics

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Call centers are a mission-critical component of numerous types of businesses, from banks to healthcare providers, telecoms to airlines.

Call center managers operate in a world of data, statistics, Key Performance Indicators (KPIs), customer satisfaction, and dozens of other metrics. It can be difficult to know which call center productivity metrics are the most important.

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