When customer service or success teams are managing hundreds or thousands of customer queries every day, a collaborative inbox can be an advantage.
Instead of an email message going to individual customer service agents and managers, everyone shares the same inbox. Working together collaborating to solve customer problems is a big advantage.
Virtual Private Networks (VPNs) have been popular amongst numerous organizations and sectors. Now, with remote and hybrid work so widespread, companies need to be even more conscious of the way they allow employees and contractors to access files and internal systems. You may ask "Do VPN's really work?" Continue reading to find out.
We know Agile project management to be a continual approach to planning and performing tasks related to a project. It breaks project tasks into smaller chunks, usually referred to as sprints and iterations. Sprints sound quick, but they can take up to a few weeks - depending on what needs to be done. This approach to project management has many benefits including more freedom, efficient resource use, better collaboration, and so much more.
Have you noticed people seem to be angrier these days? It is more than a coincidence. Polling company, Gallup, surveyed 160,000 people in 116 countries during 2020 and early 2021. The results, shared via Forbes, show that anger, stress, and sadness are at all-time highs. Interestingly enough, it is not solely due to the global pandemic - which has certainly raised tensions. These statistics have been trending in the wrong direction for many years now. Uncertainty seems to be the biggest contributor to people feeling down or upset. As is highlighted in the survey, 4 in 10 adults have experienced some form of stress or worry in recent times.
Service Integration and Management (SIAM) technology was created to optimize the critically-needed area of IT Service Management (ITSM). SIAM providers can manage all of IT's services while also ensuring they are using best practices in their services.
Organizations of all sizes utilize technology, especially computers, to facilitate their day-to-day operations. From on-site infrastructure to cloud computing, the way information is created, stored, and shared has changed drastically. Organizations that have taken a modern approach to their IT setup are not only employing cloud solutions, but also other computing methods, such as grid, cluster, and utility.
What is the difference? How can they help your organization with productivity? We want to assist you in making an informed decision on your new or updated computing setup. Continue reading to get the scoop on the disadvantages and advantages of grid, cluster, utility, and cloud computing in the workplace.
You may not know a lot about AIS, but it can help your business. Automated Information Systems (AIS) are computer-based collections of data and software that use the input of various resources to automate the management of operations and information, creating useful output that can help a company make strategic decisions. AIS is a compilation of hardware, software, or both to automate communication, documentation, reporting, processing, and storing information, and typically has a front-end interface where a user interacts with the system, a back-end database or a similar mechanism for storing items such as management reports, real-time transaction processing feeds from other systems, and middleware logic used to tie it all together.
With the rise of mobile commerce, companies need to constantly accommodate customer demands to ensure their business is keeping up with technological advancements. It is not enough to have a website to sell services and products. According to Allied Market Research, "The global mobile payment market size was valued at $1.48 trillion in 2019, and is projected to reach $12.06 trillion by 2027, growing at a CAGR of 30.1% from 2020 to 2027." In a study completed by Dynamic Yield, three out of four consumers answered that they prefer using their mobile to make purchases to save time. As a business, you must ensure you are able to reduce the barrier to purchase for your customers. Customer-facing applications have become a norm in EUC, which stands for "End-User Computing".
Today, you would be hard-pressed to find an industry that does not rely on technology, whether directly or indirectly. From healthcare to retail and everything in-between technology is used to gather, share, monitor, and create.
Though similar technologies appear across different industries, they often serve alternative purposes. Similarly, however, technology is designed to streamline day-to-day processes. Although, some may argue that it has complicated things further!
Are you interested about the role of IT across industries? Get ready for 'IT education' as we explore various components of tech uptake across the information technology sector.
XaaS stands for "Everything as a Service" or "Anything as a Service". It's an acronym for providing any products, tools and technologies that businesses may need as a service instead of on premise or with a physical product. The term has been popularized by cloud computing services, such as SaaS (Software as a service), IaaS (Infrastructure as a service) and PaaS (Platform as a service).
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