As any IT department can attest, hardware breaks and software crashes. When incidents happen, it's critical to be able to track the incident, find a solution, and prevent it from happening in the future. That's a lot of work for a team of IT employees to handle, especially for successfully growing companies.
For 2025, IT Service Management (ITSM) is set to evolve significantly with technology-driven advancements.
We have already seen that Artificial Intelligence (AI) — such as ChatGPT — and similar tools have made an impact this year, and we expect that trend to continue in 2025.
Artificial Intelligence (AI) is making a significant impact across various industries, and IT is no exception. From optimizing operations to enhancing service management, AI in IT is revolutionizing how organizations manage their technology infrastructures.
Knowledge base software is an essential component of an IT team's approach to managing Level 1, 2, and 3 support tickets.
A knowledge base is also the foundation for customer-centric self-serve platforms.
A well-defined IT strategy is critical for business success today. Companies that align their IT strategy with their overall goals tend to outperform competitors in areas like innovation, efficiency, and customer satisfaction. According to Deloitte, organizations with higher digital maturity are three times more likely to excel in key metrics like operational efficiency and revenue growth.
As Artificial Intelligence (AI) like ChatGPT becomes more integrated into healthcare, it promises to enhance efficiency, streamline administrative tasks, and improve patient engagement.
While productivity often gets the spotlight, it's IT efficiency that ensures your systems are running smoothly, resources are utilized effectively, and costs are kept under control. Downtime or other interruptions with your software and systems can cripple your business from a financial and reputation standpoint.
In 2014, the National Institute of Standards and Technology (NIST) created a Cybersecurity Framework (CSF) that guides organizations in their journey towards developing secure computer systems. It sets a flexible foundation that all businesses can follow and sculpt to their needs. For this reason, it is extremely successful and is employed by a large number of organizations.
Software as a Service (SaaS) has become a cornerstone for businesses of all sizes and industries. SaaS solutions offer flexibility, scalability, and cost-effectiveness, making them perfect for modern enterprises.
Internal ticketing systems are an essential part of modern organizational and operational efficiency. IT Service Management (ITSM) teams and help desks often use an internal IT ticketing system to log support tickets. Employees ask for help or for more information, and support team members respond to these with answers or other assistance.
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