Service Beyond Borders: Insights into Outsourced Customer Care

Embark on a global exploration of outsourced customer care in our category, "Service Beyond Borders: Insights into Outsourced Customer Care." Discover valuable insights, strategies, and perspectives in articles tailored for businesses, support professionals, and those intrigued by the global dimensions of customer care.

The Importance of Good Grammar in Customer Service Chat

Posted: November 4, 2016

Last Update: February 8, 2024

It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.

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Customer Service Apologies: Their Importance and How To Say "Sorry"

Posted: April 20, 2016

Last Update: September 7, 2024

Sometimes it is necessary to apologize. Apologies usually come after a mistake has been made. The idea of acknowledging that there is something to apologize for is off-putting to many businesses, but the fact is, mistakes sometimes happen.

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