Giva's Incident Resolution Guide for IT Leaders and CIOs
Every incident resolution in IT Service Management (ITSM) and DevOps starts with a problem. A customer (also known as a user) has a problem, and they need the IT team's help to resolve it.
What Is IT Service Delivery? Key Aspects Plus Benefits, Challenges and Trends
IT service delivery is often behind the scenes, but it's one of the most important parts of keeping a business running smoothly. It's how IT teams manage requests, resolve issues, roll out updates, and support the tools and systems everyone relies on day to day.
Top 10 ITSM Best Practices Plus Action Items for CIOs and IT Leaders
IT Service Management (ITSM) aligns IT operations with what a company or organization needs. ITSM covers the needs of staff, customers, and business leaders, with the aim of ensuring that IT supports, empowers, and improves every aspect of an organization's operations.
16 Challenges in IT for 2025 and What Teams Can Do to Overcome Them
In 2025, IT Service Management teams are facing more challenges than ever. In this article, we review the top 16 challenges in IT that many leaders and CIOs are saying they're struggling with. We also suggest what can be done to resolve these issues.
People, Process and Technology Framework: PPT Examined
Businesses today need a structured approach to drive efficiency and innovation. The People, Process, Technology (PPT) framework provides a proven methodology for balancing human expertise, operational workflows, and technological advancements. While this framework applies to various industries, it plays a particularly critical role in IT operations, helping organizations streamline processes, enhance collaboration, and improve service delivery.
Help Desk Automation Fully Examined with How To's and Types of Tools
Help desk automation is one of the most effective ways to improve the service customers get from an organization's help desk.
Fully Examining ITIL Processes: Types and Real-World Examples
Today, businesses rely on structured IT Service Management to stay efficient and competitive. A well built framework helps organizations streamline operations, reduce downtime, and enhance service delivery.
How to Build a Future-Ready IT Transformation Strategy
As technology keeps evolving, building a future-ready IT transformation strategy is essential for CIOs and IT leaders looking to modernize systems and support business growth. Unlike broader digital transformation, IT transformation focuses on improving IT infrastructure, processes, and teams to boost innovation and agility.
IT Performance: Management, Measurement, and How to Improve
IT systems are the heart and soul of most modern businesses. Therefore, when the IT system is secure from a cybersecurity standpoint and is performing efficiently, the company as a whole can operate to the best of its ability.
Top 15 Benefits of ITSM Plus How-To Tips
IT Service Management (ITSM) is the umbrella term for the IT team, department, or vendor that keeps every organization's IT, software, hardware, and cloud services running smoothly.
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