Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
MetroHealth
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

ITIL Change Management Process
Oct 7, 2024 - 7 Knowledge Base Benefits and How to Choose the Best Knowledge Base Software
ITIL Change Management Process
Knowledge base software is an essential component of an IT team's approach to managing Level 1, 2, and 3 support tickets. Read more
ITIL Change Management Process
Oct 1, 2024 - Learn the ITIL Change Management Process Fully: A Complete Guide
ITIL Change Management Process
ITIL Change Management, also now known as ITIL Change Enablement as of the version 4 release of ITIL in 2018, is the process of managing change within an IT and ITSM team and organization. Read more
IT Strategy Examples
Sep 26, 2024 - IT Strategy Examples: A Comprehensive Guide
IT Strategy Examples
A well-defined IT strategy is critical for business success today. Read more