Save Money with Customer Service and Help Desk Software-as-a-Service (SaaS)

Are you interested in learning right now how much money Software-as-a-Service (SaaS) can save you on your help desk or customer service software?

Contact Us to perform a Total Cost of Ownership (TCO) analysis using the following Excel. SaaS can significantly decrease capital, deployment, labor, operations, network, training, support and intangible costs.

According to Gartner Group, a global IT research firm, the annual cost to own and manage traditional help desk and customer service software applications can be up to four times the cost of the initial purchase. As a result, companies end up spending more than 75% of their total IT budget just on maintaining and running existing systems and software infrastructure.¹

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¹ Timothy Chou, The End of Software, SAMS Publishing, 2005, page 6

The Software-as-a-Service (SaaS) revolution allows companies to subscribe to software applications and outsource operating the back-end infrastructure to the SaaS vendor. The SaaS vendor can do this much more cost effectively; providing significant overall cost savings for the company. As a result, companies can spread their IT budget across many more applications to support and grow their business operations which will in turn contribute to the bottom line.

This White Paper provides the reader with a comprehensive look at the Total Cost of Ownership (TCO) analysis any decision maker should complete before making a choice between a SaaS or a traditional software deployment.

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Please listen to some Giva customers speak about how they significantly decreased their Total Cost of Ownership of their Help Desk and Customer Service Software with Giva Software-as-a-Service (SaaS).

"We’ve crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products."

– William McDonald, CIO, Schulte Roth & Zabel LLP

"We considered both the Giva On Demand Software option as well as hosting the applications on our own infrastructure. We did a detailed total cost of ownership analysis that included all the hard and soft costs. The economics were self-evident. Since implementing Giva two years ago, we have realized dramatic savings with the Giva On Demand Software option. This exercise showed us the true costs of installing, managing, and maintaining hardware and software."

– Jim Kline, Director of Technology Group Operations, Patient Care Technology Systems

"There are enormous overhead costs associated with managing applications and servers. The Giva On Demand Software option has proved an effective way to manage our clients’ return on investment and to increase productivity."

– Sharon Johnson, IT Director, Professional Services, Williams Lea

"Over a two year period, we know that we have reduced our total cost of ownership and generated a significantly higher ROI on our time and money than if we bought an application and hosted it ourselves."

"There are enormous hard and soft costs in managing applications and servers on a day-to-day basis. We know that outsourcing non-strategic applications and servers is an easy and effective way to reduce IT overhead and increase the productivity and ROI of our IT resources. The benefit of not having to do hardware and software upgrades removes a significant amount of costs, while allowing us to budget in a highly consistent manner. Giva product upgrades do not require any work on our part since Giva hosts the applications."

– Dierk Eckart, Director of Information Technology, Thacher Proffitt & Wood LLP

"Initially, we were interested deploying Giva eCustomerService solution locally on our own infrastructure. However, after carefully analyzing the total cost of ownership, we concluded that the hosted on demand software version made sense for us."

"We found that there are many soft costs of owning software and concluded that we would see dramatic savings by having Giva host the solution for us. Of course, we have the option to host Giva eCustomerService on our own infrastructure at some point in the future, if we choose. We like this flexibility."

– Benson Smith, USA Customer Services Director, Casio Computer Co., Ltd.