# 1 Award Winning Customer Service & Help Desk Software

Real-Time Reports and Business Analytics

According to Giva customers, Giva reporting tools are far superior to those found in other reporting packages. "Giva reporting is an order of magnitude more powerful, flexible and easy to use than any of the other solutions that we tested. Giva real time reports with drill-down capability, trend analysis, and other analytics are exceptional."
– Sally Chambers, Vice President, Operations & Customer Care, VirtuRad
More Customer Testimonials >> Giva customers rated Giva reports number one in the industry in an Internet Resources independent survey in May 2007.

With Giva real-time reports and business analytics, you can easily:

• Access a large number of preconfigured reports, as well as use templates to easily customize reports to meet your unique needs
• Download results for further analysis or formatting for presentation to management
• Automatically send reports directly to management on a scheduled basis
• Convert reports to Adobe® PDF format with one click
• Easily track service management business processes and evaluate performance in real time
• Use Giva point-and-click root cause analytics to identify problem areas and determine why calls occur, potentially decreasing future request volume

Best of all, the Giva Service Management Suite™ does not require any additional reporting software. With Giva Easy Three-Click™ reporting, "Click, click, click" is all that is required to generate reports that provide insights into the performance of your organization. Giva reports allow you to determine why calls occur and take actions to reduce call volume – helping you lower your costs and increase customer satisfaction.

Best-in-Class Usability

Giva solutions are so easy to learn and use that Giva customers rated Giva "Giva eHelpDesk was by far the most feature rich with an intuitive interface that only required a single hour training session for our Help Desk staff to gain proficiency."
– Sharon Johnson, IT Director, Professional Services, Williams Lea
More Customer Testimonials >>usability number one in the industry in an Internet Resources independent survey in May 2007.

The user interface of the Giva Service Management Suite™ is based on common Web navigation metaphors and familiar icons, drastically reducing training time. Many Giva customers get up to speed on Giva solutions with only a single one-hour training session. Other support management applications do not offer comparable ease of use.

Lowest Total Cost of Ownership

According to Aberdeen Group, up front software acquisition costs comprise only 30 percent of the total cost of ownership. These costs can range from $75,000 to $250,000 or more – not including customization, training, or annual maintenance fees. In addition, with traditional software applications, you must deploy capital and personnel resources for initial set-up as well as on-going support, administration, and back-up.

In contrast, the Giva On Demand Software option™ allows you to minimize your up front capital expenditures and reduce the headcount required for set-up and on-going maintenance. "We considered both the Giva On Demand Software option as well as hosting the applications on our own infrastructure. We did a detailed total cost of ownership analysis that included all the hard and soft costs. The economics were self-evident – we will get dramatic savings with the Giva On Demand Software option. This exercise showed us the true costs of installing, managing, and maintaining hardware and software."
– Jim Kline, Director of Technology Group Operations, Patient Care Technology Systems
More Customer Testimonials >> With the Giva On Demand Software option, you have an alternative – you can immediately access services built on a world-class infrastructure hosted at Verizon Business. Your users just securely log in to the Giva solution over the Internet and get right to work. For many Giva customers, the three-year total cost of ownership of Giva is an order of magnitude less than other support management software applications.

The Hidden Costs of Owning Software

Other support management applications may offer a Web-based module, but there are hidden costs – costs for acquisition of hardware and other required software, costs for maintenance, costs of personnel for ongoing management. In addition, other support management applications require the deployment of client software to each desktop. This locks you in to even more costs – installing, maintaining, and upgrading client software on every desktop that has access to the application.

With Giva, you do not need to deploy client software, Web or database servers, reporting applications, databases, or VPN equipment at any of your sites – a standard Web browser and Internet access are all you need.

Traditional client/server applications require significant configuration, customization and user training, so rapid deployment of enhanced versions is not possible. With traditional applications, you also need additional hardware and software for staging and testing new software upgrades.

With Giva, customers that select the Giva On Demand Software option always have access to the latest version of the Giva Service Management Suite™ –  upgrades are automatic, transparent, and free.

Highest Performance and Security

With Giva, you get fast, secure access to your service management solutions – anywhere, anytime, independent of your WAN. "Giva has proven to be reliable over the Internet, and our international colleagues are well-satisfied."
– David Strumpf, Chief Technology Officer, Russell Reynolds Associates
More Customer Testimonials >>

• Security – To ensure the safety of your data, Giva uses the same strong encryption (128-bit SSL browser-based encryption) that banks use for ATM machines and on-line banking.
• Performance – Using several patent pending technologies, Giva has architected high performance into our applications so our customers all around the world have a fast response time over the public Internet.

Unparalleled Customer Support

Giva is committed to 100 percent customer satisfaction. "Giva has proven to be a stable, industrial strength product. Giva is a great company that stands above many vendors in the industry. They stand behind their products with top-flight service and support. We are delighted everyday with the exceptional results we are achieving."
– Benson Smith, USA Customer Services Director, Casio Computer Co., Ltd.
More Customer Testimonials >> Giva´s corporate culture is dedicated to ensuring your complete satisfaction with Giva and its products.

Using the Giva Service Management Suite™, our professional support organization tracks every customer inquiry from the time contact is initiated until a jointly agreed upon resolution is reached.

Another important part of our customer support strategy is staying very close to our customers, maintaining and growing our understanding of their changing needs. Giva regularly surveys our customers for product suggestions, and after obtaining customer feedback on improvements, we quickly incorporate the enhancements into our solutions.