Customer Service & Help Desk for Electronic Health Records (EHR)

EHR / EMR Help Desk Support Checklist & Industry Resource Listing

1. Does your health delivery system have the resources to support provider staff at the point of care for HCIT deployments?
   
   
2. Are there resources in place (champions in place, peer coaches, trainers, technical staff, workflow templates and IT help desks) to ensure that there are not dramatic interruptions in workflow productivity and patient care?
   
   
3. Are the workflows of your provider practices or operational processes documented and optimized?
   
   
   1. How will these workflows work or not work with your EMR/EHR deployments?
      
      
   2. Have you captured your findings and learning for training education purposes?
      
      
4. Does your help desk and knowledge content systems assist with provider system training, questions on workflow?
   
   
5. Does your health delivery system have a dedicated help desk function to support effective business office and physician practice adoption of your EMR/EHR investment?
   
   
6. Does the help desk function support your other HCIT investments (CPOE, telemedicine, medical equipment, RFID, networks, ERx, patient monitoring, alerts, etc)?
   
   
7. Can your help desk and training center demonstrate reduced provider and employee downtime?
   
   
8. Has your help desk tracked and improved provider perceptions of being customer friendly and connected to operational and patient workflow needs?
   
   

Click on the video below to see 2 minutes of the Giva Dashboard.

EMR /EHR Industry Resource Listing

AAFP

American Academy of Family Physicians

AAFP preserves and promotes the science and art of family medicine and ensures high-quality, cost-effective health care for patients of all ages.

http://www.aafp.org/

AHIMA

American Health Information Management Association

The American Health Information Management Association is the community of professionals engaged in health information management, providing support to members and strengthening the industry and profession. AHIMA supports the common goal of applying modern technology to and advancing best practices in health information management.

http://www.ahima.org/

AHRQ

Agency for Healthcare Research and Quality

This Agency's mission is to improve the quality, safety, efficiency, and effectiveness of healthcare for all Americans.

http://www.ahcpr.gov/

AMA

American Medical Association

The AMA's mission is to maintain high standards of medical education, provide scientific information to medical professionals and health-related information to the public, and develop programs to advance the practice of medicine and to serve the health needs of the public.

http://www.ama-assn.org/

AMIA

American Medical Informatics Association

The American Medical Informatics Association is a nonprofit membership organization of individuals, institutions, and corporations dedicated to developing and using information technologies to improve health care.

http://www.amia.org/

ANSI

American National Standards Institute

ANSI is a voluntary organization composed of over 1,300 members (including all the large computer companies) that creates standards for the computer industry. In addition to programming languages, ANSI sets standards for a wide range of technical areas, from electrical specifications to communications protocols.

http://www.ansi.org/

BPHC

Bureau of Primary Health Care

A department within HRSA

http://bphc.hrsa.gov/

CAP

College of American Pathologists

The College of American Pathologists, the principal organization of board-certified pathologists, serves and represents the interest of patients, pathologists, and the public by fostering excellence in the practice of pathology and laboratory medicine.

http://www.cap.org/

CHIME

College of Healthcare Information Management Executives

Their mission is to serve the professional needs of healthcare Chief Information Officers; and to advance the strategic application of information technology in innovative ways aimed at improving the effectiveness of healthcare delivery.

http://www.cio-chime.org/

CMS

Center for Medicare and Medicaid Services

CMS administers the Medicare program and works in partnership with the States to administer Medicaid, the State Children's Health Insurance Program (SCHIP), and health insurance portability standards.

http://www.cms.hhs.gov/

DHHS

Department of Health and Human Services

This is the United States government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves.

http://www.dhhs.gov/

DOQ-IT

DOQ-IT is a two-year Special Study demonstration that is designed to improve quality of care, patient safety ... by promoting the adoption of Electronic Medical Records (EMR)/Electronic Health Records (EHR) and Information Technology (IT) in primary care physician offices." Note that successful physician participants will receive additional Medicare funding.

http://www.doqit.org/

EHR Best Practice Series

A nationally recognized EHR education program endorsed by state medical associations and community hospitals. More than 17 states currently participate. Seminars, webinars, and toolkits are provided. Topics range from: EHR Stimulus Act funding – how to apply for reimbursements, to EHR selection + negotiation, and implementation best practices. Standard program fees are waived for medical association members enrolled in the program.

http://www.ehrbestpractice.com/

eHI

eHealth Initiative

The eHealth Initiative and the Foundation for eHealth Initiative are independent, non-profit affiliated organizations whose missions are the same: to drive improvement in the quality, safety, and efficiency of healthcare through information and information technology.

http://www.ehealthinitiative.org/

Electonic Medical Record Blog

EMR Medical Software Information and Resources

EMR (electronic medical records) and other medical software information and resources that help physicians save time, save money and improve quality of care.

http://www.electronic-medical-record.blogspot.com/

FDA

Food and Drug Administration

The FDA is responsible for protecting the public health by assuring the safety, efficacy, and security of human and veterinary drugs, biological products, medical devices, our nation's food supply, cosmetics, and products that emit radiation.

http://www.fda.gov/

HCFA

Health Care Financing Administration

It has recently been renamed Centers for Medicare & Medicaid Services.

http://www.cms.hhs.gov/

HIMSS

Healthcare Information and Management Systems Society

HIMSS is the largest membership organization representing healthcare information systems users, vendors and consultants.

http://www.himss.org/

HIPAA

Health Insurance Portability and Accountability Act (of 1996)

This requires the Department of Health and Human Services to establish national standards for electronic health care transactions and national identifiers for providers, health plans, and employers. It also addresses the security and privacy of health data.

http://www.cms.hhs.gov/hipaa/

HRSA

Health Resources & Services Administration

A component of the PUBLIC HEALTH SERVICE that provides leadership related to the delivery of health services and the requirements for and distribution of health resources, including manpower training.

http://www.hrsa.gov/

Health Technology Review

Health Technology Review provides Electronic Medical Records Software Reviews & Medical Billing Software Reviews.

http://www.healthtechnologyreview.com/

IOM

Institute of Medicine

This is a nonprofit organization for science-based advice on matters of biomedical science, medicine, and health. The Institute provides a vital service by working outside the framework of government to ensure scientifically informed analysis and independent guidance.

http://www.iom.edu/

ISO

International Standards Organization

ISO (International Organization for Standardization) is the world's largest developer of standards. ISO has defined a number of important computer standards, the most significant of which is perhaps OSI (Open Systems Interconnection), a standardized architecture for designing networks. ISO is a network of the national standards institutes of 148 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

http://www.iso.org/

JCAHO

Joint Commission on Accreditation of Health Care Organizations

An independent, not-for-profit organization, the Joint Commission is the nation's predominant standards-setting and accrediting body in health care. Since 1951, the Joint Commission has maintained state-of-the-art standards that focus on improving the quality and safety of care provided by health care organizations.

http://www.jcaho.org/

KLAS

KLAS assists healthcare providers in their technology decisions with vendor performance information.

KLAS EMR Toolkit

KLAS Vendor Directory

MRI

Medical Records Institute

The Medical Records Institute's (MRI) mission is to promote and enhance the journey towards electronic health records, e-health, mobile health, and related applications of information technologies (IT).

http://www.medrecinst.com/

NAHIT

National Alliance for Health Information Technology

The Alliance is the healthcare leadership catalyst driven to change healthcare through technology and achieve measurable improvements in patient safety, quality and efficiency. The Alliance has a unique relationship with government: guiding, informing and educating these leaders, as peers, on this unified healthcare technology system.

http://www.nahit.org/

NCDCP

National Council on Prescription Drug Programs

NCPDP creates and promotes standards for the transfer of data to and from the pharmacy services sector of the healthcare industry. NCPDP also offers its members resources, including educational opportunities and database services, to better manage their businesses.

http://www.ncpdp.org/

NCHS

National Center for Health Statistics

They are the Nation's principal health statistics agency, They compile statistical information to guide actions and policies to improve the health of people.

http://www.cdc.gov/nchs/

NCQA

National Committee for Quality Assurance

They are a private, not-for-profit organization dedicated to improving health care quality. The organization is frequently referred to as a watchdog for the managed care industry, but NCQA also recognizes individual doctors and medical groups.

http://www.ncqa.org/

NCVHS

National Committee on Vital Health Statistics

This committee was established by Congress to serve as an advisory body to the Department of Health and Human Services on health data, statistics and national health information policy.

http://www.ncvhs.hhs.gov/

NHII

National Health Information Infrastructure

This is composed of the set of technologies, standards, applications, systems, values, and laws that support all facets of individual health, health care, and public health.

http://aspe.hhs.gov/sp/nhii/index.html

NIH

National Institutes of Health

NIH is the steward of medical and behavioral research for the Nation. Its mission is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability.

http://www.nih.gov/

NIST

National Institute of Standards and Technology

The National Institute of Standards and Technology develops technologies, measurement methods and standards that help U.S. companies compete in the global marketplace

http://www.nist.gov/

NLM

National Library of Medicine

The National Library of Medicine (NLM) is the world's largest medical library. The Library collects materials and provides information and research services in all areas of biomedicine and health care.

http://www.nlm.nih.gov/

RSNA

Radiological Society of North America

This is the largest association of Radiologists in North America

http://www.rsna.org/

SNOMED

Systematized Nomenclature of Human Medicine

SNOMED International advances excellence in patient care through the delivery of a dynamic and sustainable, scientifically validated terminology and infrastructure that enables clinicians, researchers and patients to share health care knowledge worldwide, across clinical specialties and sites of care.

http://www.snomed.org/

SNOMED CT

Systematized Nomenclature of Medicine--Clinical Terms

The SNOMED CT Core terminology provides a common language that enables a consistent way of capturing, sharing and aggregating health data across specialties and sites of care.

http://www.snomed.org/

EMR Consultant

http://www.ehrscope.com/?source=emrconsultant_homepage