"Day in the Life" Demonstration

IT Manager

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Reporting on Major Outages

When critical services are unavailable to your customers, they cannot do their jobs. The impact to the company is significant since employee productivity is very low. During major outages, customers flood the Help Desk with calls and all other support efforts are interrupted.

Giva eHelpDesk has made it very simple to record major outages. We do this through a process that we call Tsunami Tickets.

As an IT manager, it is important to measure the impact of these major outages. The most effective way is to count the number customers that called the Help Desk for support. The impact to your organization is displayed in the last column on the right hand side.

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