Business-to-Business Customer Service Demo

Agent Creating a Service Request Home Page

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User Interface

Carol also has the option to contact support via the telephone. To do this, she clicks on "Contact Support" and finds the phone number of GEMP support. She calls GEMP support and talks with Betty. Betty’s screen looks similar to the one pictured below.

Betty asks Carol what organization she is from and she says that she is one of the contact persons at Nemours Children’s Hospital. Betty types part of the company name into the Company Name field and hits enter. This automatically locates the company profile. If Betty only types in a few letters of the company&s name, then Betty sees a list of all companies that fit that partial spelling.

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