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mindShift Technologies
at a Glance

mindSHIFT Technologies provides flexible managed technology services that keep its customers’ IT resources running smoothly.

Challenge

Deploy an Internet-based customer service software solution to manage customer support operations for a global customer base.

Solution

Giva eCustomerService™
Giva eKnowledgeManager™

Customer Testimonial

"We were able to integrate Giva eCustomerService into our daily operations and have experienced a high ROI on our time and money."

– Kevin Pearson, Director, Customer Service, mindSHIFT Technologies

 
Giva Solutions Rated Number One

Giva Solutions Rated #1

Giva customers rated both Giva reports and Giva ease of use number one in the industry in an Internet Resources independent survey in May 2006. Giva solutions were also rated the highest ROI and lowest total cost of ownership (TCO) over a three-year period.

Customer Case Study

mindShift Technologies

mindShift mindSHIFT Technologies provides flexible managed technology services that keep its customers’ IT resources running smoothly.

Results

mindSHIFT Technologies selected Giva eCustomerService™ and Giva eKnowledgeManager™ to manage its customer service operations for its Aspire Legal Services. The Giva Service Management Suite™ provided mindSHIFT and Aspire.net with:

  • A powerful, yet elegant hosted solution to manage customer service operations
  • A high level of service and understanding of the customer
  • High ROI
  • 100 percent uptime using Giva 24 x 7 x 365
  • Reduced customer support costs
  • Lower total cost of ownership with the Giva On Demand Software™ option

Testimonials

"Aspire Legal Services has a highly dispersed customer base with operations all over the world. We are very impressed with the raw power and simplicity of Giva customer service solutions. Giva eCustomerService is well-tailored to our specific requirements and we have found Giva to be very responsive, providing us with the same level of extraordinary service that we deliver to our customers. Giva has carefully understood the ’customer’ and has designed Giva eCustomerService around it."

– Sam Collier, Senior Director of Aspire Legal Services, mindSHIFT Technologies

"Giva offers all the features, functionality, and ease of use that we needed on an enterprise-wide basis to provide excellent support to our organization without the headaches of managing more servers, network infrastructure, applications, and client software.

"My team is constantly multitasking and needed a solution that is easy to use on a daily basis. With a minimum of time and effort, we were able to integrate Giva eCustomerService into our daily operations and have experienced a high ROI on our time and money."

– Kevin Pearson, Director, Customer Service, mindSHIFT Technologies

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